Strategic Knowledge Architect — Technical Writing

Datacom; City of Melbourne; Hybrid; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Paid parental leave

24/7 Employee Assistance Programme (EA

Ongoing learning and certifications

Career development opportunities

Employee discounts

Meaningful work

Job summary

Datacom Australia is seeking a Knowledge Specialist on a 6-month fixed-term contract to manage and maintain the knowledge base for a specific functional area. You will craft, edit and standardise high-quality technical documentation that supports internal teams and customers.

Working closely with Development Specialists and stakeholders, you will analyse information, ensure accuracy and align content with contractual requirements.

Qualifications

• 3+ years' experience in technical writing or knowledge management.
• Bachelor's degree in Computer Science, Technology or a related discipline.
• Knowledge of outsourced IT services and infrastructure project requirements.
• Specialist understanding of technical writing and knowledge management techniques.
• Strong communication and analytical skills.

Responsibilities

• Maintaining the internal knowledge base for a specific functional area to support operational effectiveness.
• Writing, editing and refining technical documentation including manuals, online help systems, installation guides and quick reference materials.
• Reviewing and editing contributions from Development Specialists to produce unified and consistent support documentation.
• Analyzing program outlines and technical information to develop high-quality support manuals and resources.
• Ensuring contractual support and documentation requirements are met.
• Improving content templates, research methods and authoring style guides.
• Managing user roles and permissions to ensure the right information reaches the right audiences.
• Developing and maintaining information architecture and taxonomy structures to support effective communication and discoverability.
• Coordinating activities related to search tuning, taxonomy, grading and dictionary maintenance.
• Identifying opportunities to automate labour-intensive and repetitive tasks using Datacom knowledge management frameworks.
• Supporting a positive health and safety culture in line with Datacom policies and practices.

Skills

Knowledge management

Technical writing

Editing

Stakeholder management

Education

Bachelor's degree in Computer Science/Technology or related

Tools

ITIL

Git

Confluence

MadCap/Doc tools

Job description

Datacom Australia is seeking a Knowledge Specialist on a 6-month fixed-term contract to manage and maintain the knowledge base for a specific functional area. You will craft, edit and standardise high-quality technical documentation that supports internal teams and customers.

Working closely with Development Specialists and stakeholders, you will analyse information, ensure accuracy and align content with contractual requirements.