Strategic Key Account Leader Parklands Contract

Feu; Brisbane; Vor Ort; AUD 180.000 - 240.000; Vollzeit

Zusammenfassung

ISS is seeking an experienced Key Account Manager to lead the South Bank Parklands contract in Brisbane, reporting to the Regional General Manager. You will oversee strategic leadership, financial performance, governance and service delivery, while maintaining strong relationships with the client and key stakeholders.

You will lead multidisciplinary teams and service partners, drive service excellence, operational efficiency and customer satisfaction, and manage budgeting, forecasting and P&L

Qualifikationen

• Experience managing large, complex service contracts.
• Proven P&L, budgeting and commercial outcomes.
• Leads large multidisciplinary operational teams.
• Manages high-profile client relationships and stakeholders.
• Workforce planning and productivity optimisation.
• Strong WHS legislation knowledge and compliance.
• Experience with subcontractors and external providers.
• Hold a current Driver Licence.
• Exceptional leadership and problem-solving skills.

Aufgaben

• Provide strategic leadership across contract operations and service streams.
• Ensure KPIs and SLAs are achieved or exceeded.
• Build relationships with South Bank Corporation and stakeholders.
• Drive service excellence, innovation, efficiency, and customer satisfaction.
• Lead financial performance including budgeting, forecasting, and P&L management.
• Oversee workforce planning, labour optimisation, resource allocation.
• Develop high-performing teams through coaching, performance management, and succession planning.
• Champion Zero Harm safety culture and compliance with HSEQ.
• Utilise operational technology and workforce management systems to improve performance.
• Ensure governance, risk management and continuous improvement programs are implemented.

Kenntnisse

Contract management

P&L management

Team leadership

Client relationships

Workforce planning

OSH compliance

Subcontractor management

Driver licence

Leadership

Communication

Jobbeschreibung

ISS is seeking an experienced Key Account Manager to lead the South Bank Parklands contract in Brisbane, reporting to the Regional General Manager. You will oversee strategic leadership, financial performance, governance and service delivery, while maintaining strong relationships with the client and key stakeholders.

You will lead multidisciplinary teams and service partners, drive service excellence, operational efficiency and customer satisfaction, and manage budgeting, forecasting and P&L