Senior Facilities Contract Lead - P&L & Client Relations

Iss Global; Brisbane; On-site; AUD 140,000 - 190,000; Full time

Job summary

ISS is seeking an experienced Key Account Manager to lead the delivery of the South Bank Parklands contract in Brisbane. You will report to the Regional General Manager and drive strategic leadership, service delivery and financial performance.

You will lead multidisciplinary teams, manage client relationships with South Bank Corporation and key stakeholders, ensure safety, governance and continuous improvement, and optimise operations to achieve exceptional outcomes.

Qualifications

• Significant experience managing large, complex facilities management contracts.
• Proven success managing P&L, budgets and commercial outcomes.
• Strong experience leading large multidisciplinary operational teams.
• Demonstrated ability to manage high-profile client relationships and stakeholder engagement.
• Experience in workforce planning, labour management, and productivity optimisation.
• Strong understanding of Work Health & Safety legislation and compliance requirements.
• Experience managing subcontractors and external service providers.
• Current Driver Licence.
• Exceptional leadership, communication, and problem-solving skills.

Responsibilities

• Provide strategic leadership across all contract operations and service streams.
• Ensure contractual obligations, KPIs, and service level agreements are achieved or exceeded.
• Build and maintain trusted relationships with South Bank Corporation and key stakeholders.
• Drive service excellence, innovation, operational efficiency, and customer satisfaction.
• Lead financial performance, including budgeting, forecasting, P&L management, and commercial negotiations.
• Oversee workforce planning, labour optimisation, and resource allocation.
• Develop high-performing teams through coaching, performance management, and succession planning.
• Champion ISS's Zero Harm safety culture and ensure compliance with HSEQ requirements.
• Utilise operational technology, workforce management systems, and business intelligence tools to improve performance.
• Ensure governance, compliance, risk management, and continuous improvement programs are effectively implemented.

Skills

Large complex FM contracts

P&L management

Leadership of multidisciplinary teams

Client relationships & stakeholder eng

Workforce planning & labour management

WHS compliance

Subcontractor management

Driver licence

Leadership, communication, problem-sol

Education

Leadership or project management qualifications

Tools

UKG/Kronos

Power BI

Tableau

Job description

ISS is seeking an experienced Key Account Manager to lead the delivery of the South Bank Parklands contract in Brisbane. You will report to the Regional General Manager and drive strategic leadership, service delivery and financial performance.

You will lead multidisciplinary teams, manage client relationships with South Bank Corporation and key stakeholders, ensure safety, governance and continuous improvement, and optimise operations to achieve exceptional outcomes.