Strategic Engagement Manager, End-to-End B2B SaaS

wawa fertility; Sydney; Hybrid; AUD 90,000 - 150,000; Full time

Benefits offered by this job

Mission‑driven work

Competitive base salary + quarterly激nt

Equity participation

Ownership & impact

Growth & learning

Early team

Job summary

wawa fertility, a healthtech platform for fertility care, is seeking a Customer Success / Engagement Manager to own the clinic lifecycle from onboarding through expansion. You will partner with Product, Engineering, and Support to drive value, adoption, and measurable outcomes for clinics across Australia and beyond.

You’ll thrive in a fast-paced, mission-driven environment, balancing structure with autonomy while building scalable processes and trusted relationships with clinical leaders and

Qualifications

• 3+ years in a B2B SaaS Customer Success / Engagement Manager role or related consulting experience.
• Strong programme and project management capabilities with multi‑workstream delivery.
• Experience managing complex stakeholder environments across clinical, operational, and executive levels.
• Commercially aware with a focus on retention and growth.
• Ownership mindset and structured thinking; comfortable with ambiguity.
• Bonus: experience in healthcare, health tech, or regulated environments.

Responsibilities

• Own the end-to-end clinic lifecycle from onboarding to long-term growth and retention.
• Lead structured onboarding and implementation programmes coordinating Product, Engineering, and Support to drive milestones and go-live on time.
• Proactively drive product adoption and workflow integration; develop success plans aligned to each clinic’s objectives.
• Monitor customer health and engagement signals; mitigate churn and identify expansion opportunities.
• Translate customer feedback into actionable insights; partner with Product and Engineering to improve and scale processes.

Skills

B2B SaaS

Programme management

Stakeholder management

Retention & growth

Ownership mindset

Healthcare familiarity

Job description

wawa fertility, a healthtech platform for fertility care, is seeking a Customer Success / Engagement Manager to own the clinic lifecycle from onboarding through expansion. You will partner with Product, Engineering, and Support to drive value, adoption, and measurable outcomes for clinics across Australia and beyond.

You’ll thrive in a fast-paced, mission-driven environment, balancing structure with autonomy while building scalable processes and trusted relationships with clinical leaders and