Strategic Delivery Lead for Enterprise Programs

Department of Customer Service

Sydney

Hybrid

AUD 139,000 - 170,000

Full time

13 hours ago

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Job summary

Department of Customer Service in NSW is seeking a highly experienced Manager Strategy and Enterprise Delivery to drive the organisation's strategy, priorities and program delivery. The role sits in NSW Fair Trading within the Regulatory Education & Strategic Priorities Directorate and requires hybrid work with office attendance 2–3 days weekly in Parramatta.

You will develop strategic planning frameworks, lead the NSW Fair Trading Strategy, oversee delivery of strategic programs, and provide

Qualifications

Exceptional strategic thinking capabilities.
Strong leadership experience and team development.
Outstanding stakeholder engagement and negotiation skills.
Strong analytical and data-informed decision-making abilities.
Excellent communication, resilience and adaptability.

Responsibilities

Develop and embed strategic planning frameworks aligning priorities with regulatory objectives.
Lead the development and implementation of the NSW Fair Trading Strategy.
Oversee delivery of strategic programs and initiatives for long-term outcomes.
Advise on program assurance, evaluation and risk management.
Drive continuous improvement via data, research and stakeholder insights.
Influence senior executives on opportunities and risks.
Lead, motivate and develop a high-performing team.