Strategic Customer Success Manager | Hybrid (Perth)

Prophix; Western Australia; Híbrido; AUD 110.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid Perth office

Gym membership allowance

Birthday leave

Employee assistance

Descripción de la vacante

Prophix is seeking a Customer Success Manager in Perth, WA, Australia, offering hybrid work after an initial on-site period. You will manage a strategic portfolio of mid-market and enterprise accounts, partnering with Sales, Professional Services, Product and Finance to drive adoption and ARR growth.

The role emphasizes executive-level engagement and measurable outcomes for customers. You will build tailored plans, lead renewals, and surface expansion opportunities while collaborating across

Formación

• 5+ years of experience in Customer Success, Account Management, or a related customer-facing role within SaaS or enterprise software.
• Proven ability to build and sustain executive-level relationships with CFOs, VPs of Finance, and senior stakeholders.
• Strong analytical skills to interpret account data, identify trends, and translate insights into proactive actions.
• Experience managing a high-volume book of business with autonomy and strong organizational discipline.
• Excellent communication and presentation skills for executive audiences and business reviews.
• Comfortable using AI tools responsibly to support tasks such as research, drafting, and data review.

Responsabilidades

• Own a portfolio of strategic accounts end-to-end, serving as the primary contact for finance leaders.
• Build and execute tailored success plans driving product adoption, value realization, and customer maturity.
• Lead the full renewal cycle, including risk identification, commercial conversations, and executive alignment to protect/grow ARR.
• Collaborate across teams to resolve escalations, improve account health, and surface expansion opportunities.
• Identify growth opportunities within accounts and pursue them with Customer Sales.
• Translate account insights into actionable feedback for Product, Marketing, and leadership.

Conocimientos

Customer Success / Account Management

Descripción del empleo

Prophix is seeking a Customer Success Manager in Perth, WA, Australia, offering hybrid work after an initial on-site period. You will manage a strategic portfolio of mid-market and enterprise accounts, partnering with Sales, Professional Services, Product and Finance to drive adoption and ARR growth.

The role emphasizes executive-level engagement and measurable outcomes for customers. You will build tailored plans, lead renewals, and surface expansion opportunities while collaborating across