Strategic Customer Success Manager, Economics Intelligence

MasterCard; Sydney; On-site; AUD 110,000 - 160,000; Full time

Job summary

Mastercard in Sydney is seeking a Customer Success Manager for Economics Intelligence Solutions. You will partner with customers to drive measurable value from EI products and solutions, building trusted relationships and delivering onboarding and ongoing support.

You will collaborate with product and sales teams, deliver demos and trainings, manage knowledge sharing, and help expand accounts while reducing churn across Asia-Pacific.

Qualifications

• Bachelor’s degree; economics or commerce highly regarded.
• Fluent English required, other languages desirable.
• Advanced Excel and PowerPoint skills required.
• Willing to travel occasionally.
• Experience with economics data or capital markets is a plus.

Responsibilities

• Build strong relationships with clients and internal stakeholders.
• Conduct product demos and develop training sessions.
• Deliver EI product solutions and coordinate with product and sales teams.
• Create content and present insights in client forums and meetings, positioning Mastercard as a leader.
• Engage with users to derive insights and support business decisions.

Skills

Customer delivery

Consulting experience

Stakeholder management

English fluency

Education

Bachelor's degree in Economics or Commerce

Tools

Excel

PowerPoint

SQL

Python

R

Job description

Mastercard in Sydney is seeking a Customer Success Manager for Economics Intelligence Solutions. You will partner with customers to drive measurable value from EI products and solutions, building trusted relationships and delivering onboarding and ongoing support.

You will collaborate with product and sales teams, deliver demos and trainings, manage knowledge sharing, and help expand accounts while reducing churn across Asia-Pacific.