Commercialization Manager, Economics Intelligence

Mastercard; St Leonards; On-site; AUD 120,000 - 180,000; Full time

Job summary

Mastercard is seeking a Commercialization Manager, Economics Intelligence in Australia. This role partners with customers to drive measurable value, delivering and scaling EI products and solutions across geographies and sectors. You will work with product and sales teams to communicate effectively, reduce churn and support renewals.

You will coach customers, deliver demos and trainings, and help drive Mastercard EI adoption with internal stakeholders to maximize customer value.

Qualifications

• Experience in customer delivery or consulting, delivering value to customers.
• Product-minded and focused on scalable solutions using modern technologies.
• Ability to work with both business and technology stakeholders.

Responsibilities

• Coach customers to implement Mastercard EI products and solutions.
• Conduct product demos, develop and deliver training sessions.
• Create content and present insights in customer forums and read-outs, verbally and in writing.
• Engage with users to improve product utilization and derive insights for business decisions.
• Collaborate with product teams to develop features that serve customers effectively.
• Research and deliver solutions for inquiries and inquiries and responses.
• Liaise with internal sales and delivery teams to improve understanding of solutions.
• Identify areas for improvement, track project updates, and identify at-risk clients.

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Commercialization Manager, Economics Intelligence

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

All About Us

The Client Services team is a key differentiator for Mastercard, providing innovative services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base.

Leveraging data and insights garnered from within and beyond our network, we provide customers across industries and geographies with a tailored portfolio of solutions to address their business needs.

Within Mastercard Services, the Economic Intelligence (EI) products and solutions provide unique, tailored macro-economic and location insights across geographies, markets, and sectors, based on proprietary Mastercard, as well as third-party data.

By combining market intelligence and consumer buying behaviour, our compelling offerings for financial institutions, retailers, telecommunications organizations, travel companies etc. drive efficiency and value, enabling our customers to solve critical business problems. This role will lead initiatives to support the growth and scalability of the EI product suite in the region.

About the role

Make an Impact as a Commercialization Manager, Economics Intelligence (L7) that partners with customers and helps them drive measurable value by:

• Building strong credible relationships with our clients and internal stakeholders
• Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions
• Managing the delivery of new and complex EI products and solutions to our customers
• Partnering with our product and sales teams to ensure clear communication to our customers, including developing and maintaining customer support and sales materials
• Acting as the knowledge expert on EI products and solutions and the most effective means of implementations
• Reducing customer churn in supporting renewals and driving customer expansion.

Customer Success Manager, you will be working together with our Product team on executing a well-designed on-boarding experience and providing on-going support to our customers and Mastercard. You will develop a deep understanding of our product features and functionalities and how these can be utilized to drive value for our customers.

Your Responsibilities

• You will act as a coach for our customers. Your coaching efforts will support our customers in implementing our products and solutions in ways that add value for their businesses, ultimately supporting our customers in their strategic goals
• Conduct product demos, develop and deliver training sessions
• Create content and present insights in customer forums and consulting read-outs (virtually and in-person), positioning Mastercard as an industry leader with highly differentiated capabilities
• Engage with users to improve their ability to utilize our products and solutions to derive insights and support business decisions
• Partner closely with product teams to create new features that best serve our customers
• Research and deliver solutions for and respond to inquiries
• Liaise with internal sales and delivery teams to increase understanding of solutions
• Identify areas of improvement, track project & task updates, and identify clients at risk of churning

All About You

• Proven experience working in customer delivery or consulting fostering strong customer engagement, demonstrating value adds to customers, and leading to successful product/project deliverables
• Product-minded and focused on delivering solutions that are scalable and leverage cutting-edge technologies
• Proven ability to work with both business and technology stakeholde