Strategic Customer Communications Lead (18-Month)

MyState Limited; Hobart; On-site; AUD 110,000 - 150,000; Full time

Job summary

MyState Limited in Australia is seeking a Customer Communications Lead for an 18-month fixed-term assignment based in Brisbane or Hobart. You will partner with senior stakeholders to design and deliver customer communications for a major business integration and migration program, ensuring clarity and timely messaging that builds trust.

You’ll lead cross-functional teams across Legal, Risk, Product, Operations and Technology, empowering frontline staff with consistent messaging and using

Qualifications

• Experience delivering complex customer communications programs.
• Outstanding writing and communication skills across multiple channels.
• Strong stakeholder management and relationship-building capability.
• Ability to simplify complex information into clear, engaging customer experiences.
• Excellent planning, governance and project coordination skills.

Responsibilities

• Develop and execute integrated customer communication strategies across the migration journey.
• Translate regulatory, legal and operational requirements into clear, actionable messages.
• Manage communication schedules, approvals and governance processes.
• Collaborate with Legal, Risk, Product, Operations, Technology and frontline teams.
• Equip customer-facing staff with resources and messaging for confident customer support.
• Use customer insights and performance data to continuously improve outcomes.

Skills

Stakeholder management

Outstanding writing

Cross-channel communications

Complex information simplification

Planning, governance, coordination

Job description

MyState Limited in Australia is seeking a Customer Communications Lead for an 18-month fixed-term assignment based in Brisbane or Hobart. You will partner with senior stakeholders to design and deliver customer communications for a major business integration and migration program, ensuring clarity and timely messaging that builds trust.

You’ll lead cross-functional teams across Legal, Risk, Product, Operations and Technology, empowering frontline staff with consistent messaging and using