Growth & Retention Lead

MyState Bank; Brisbane; On-site; AUD 120,000 - 150,000; Full time

Job summary

MyState is seeking a Growth & Retention Lead to shape how we grow and retain customer relationships across a national portfolio. You will combine customer insight, commercial thinking and data-led decision making to drive meaningful outcomes.

Qualifications

• Experience developing and leading customer growth, retention or lifecycle marketing programs.
• Strong commercial and data acumen, with the ability to translate insights into action.
• Experience using customer and behavioural data to drive engagement, retention and growth outcomes.
• A track record of delivering measurable commercial outcomes through customer programs and campaigns.
• Strong stakeholder management skills and the ability to influence across a broad range of business functions.
• Tertiary qualifications in Business, Commerce or a related discipline.

Responsibilities

• Developing and optimising strategies that grow customer value, balances and share of wallet.
• Designing and executing cross-sell, lifecycle and next-best-product initiatives.
• Leading customer retention, win-back and churn prevention programs.
• Building personalised customer journeys across digital and owned channels.
• Establishing test-and-learn frameworks to improve campaign and commercial performance.
• Using data, customer insights and behavioural trends to identify growth opportunities and influence business decisions.
• Partnering with stakeholders across the organisation to deliver customer and commercial outcomes.

Skills

Customer growth

Retention marketing

Lifecycle marketing

Data analytics

Stakeholder management

Education

Business/Commerce degree

Job description

At MyState, we're entering an exciting new phase of growth and transformation. As one of Australia's fastest-growing diversified financial services organisations, we're expanding nationally while staying focused on what matters most: delivering better outcomes for our customers and communities.

This is an opportunity to play a key role in shaping how we grow and retain customer relationships. You'll combine customer insight, commercial thinking and data-led decision making to drive meaningful outcomes across a national customer portfolio.

12-Month Fixed Term Opportunity

Location: Brisbane or Hobart

At MyState, we're entering an exciting new phase of growth and transformation. As one of Australia's fastest-growing diversified financial services organisations, we're expanding nationally while staying focused on what matters most: delivering better outcomes for our customers and communities.

This is an opportunity to play a key role in shaping how we grow and retain customer relationships. You'll combine customer insight, commercial thinking and data-led decision making to drive meaningful outcomes across a national customer portfolio.

The Opportunity

As our Growth & Retention Lead, you'll be responsible for designing, executing and optimising customer growth and retention strategies across the MyState customer base. Working across Marketing, Product, Digital, Operations, Data and Customer teams, you'll develop initiatives that deepen customer relationships, grow balances, increase product penetration and strengthen customer loyalty.

You'll be responsible for:

• Developing and optimising strategies that grow customer value, balances and share of wallet.
• Designing and executing cross-sell, lifecycle and next-best-product initiatives.
• Leading customer retention, win-back and churn prevention programs.
• Building personalised customer journeys across digital and owned channels.
• Establishing test-and-learn frameworks to improve campaign and commercial performance.
• Using data, customer insights and behavioural trends to identify growth opportunities and influence business decisions.
• Partnering with stakeholders across the organisation to deliver customer and commercial outcomes.

This is a role for someone who enjoys combining customer strategy, commercial thinking and analytics to create measurable business impact.

What You'll Bring

We're looking for a commercially minded customer growth professional who can balance strategy with execution.

You'll bring:

• Experience developing and leading customer growth, retention or lifecycle marketing programs.
• Strong commercial and data acumen, with the ability to translate insights into action.
• Experience using customer and behavioural data to drive engagement, retention and growth outcomes.
• A track record of delivering measurable commercial outcomes through customer programs and campaigns.
• Strong stakeholder management skills and the ability to influence across a broad range of business functions.
• Tertiary qualifications in Business, Commerce or a related discipline.

Most importantly, you'll be someone who shares our commitment to creating customer wow, collaborating to win and always chasing the better.

Why Join Us

This is a high-impact role with direct influence on customer growth, retention and commercial performance. You'll work across the business to shape strategy, deliver meaningful outcomes and help drive the next stage of MyState's growth journey.

At MyState, we're growing, evolving and creating opportunities for people who want to make a difference. We offer meaningful work, genuine ownership and the chance to be part of a business that's ambitious about its future. If you enjoy solving complex problems, using data to influence decisions and driving customer outcomes at scale, you'll find plenty of opportunity here.

Employment with MyState is subject to background checks including Bankruptcy, Police, and Credit checks to verify your suitability to work in the finance sector.

We are an equal opportunity employer, committed to creating an inclusive work environment where everyone is valued.