Client Adoption & Success Associate

Legora; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Global collaboration

Competitive compensation

Meaningful work

In-person offices

Benefits package

Job summary

Legora in Sydney is seeking an ambitious Engagement Associate to join our growing team. You will support post-sale client experiences, helping law firms and corporations adopt Legora and realize ROI.

Collaborating with product, marketing, and support, you will design adoption plans, map stakeholders, and drive value as clients expand usage. This role suits a proactive communicator with change-management mindset in a fast-paced SaaS environment.

Qualifications

• 2–5 years of professional experience in management consulting or a similar professional services environment.
• Excellent stakeholder management skills—you can build trust and credibility with clients while supporting their adoption journey.
• Some experience with change management or adoption programs is a plus but not required.
• Good organization and project management skills across multiple tasks or workstreams.
• Excellent written, verbal, and interpersonal communication skills. Comfortable interacting with clients and internal teams.
• High EQ - you know when to listen and how to support clients through change.
• A genuine interest in technology and how it can make work more efficient.
• Comfort working in a dynamic, fast-paced environment where processes are evolving.

Responsibilities

• Support the post-sale customer experience, including onboarding, adoption, and long-term value realization for our portfolio of clients.
• Assist in designing client adoption plans: contribute to tailored change management approaches, stakeholder mapping, and defining target outcomes as clients adopt Legora.
• Help execute adoption plans, coordinating initiatives from initial rollout to broader usage and adjusting as clients’ needs and Legora’s capabilities evolve.
• Build and manage strong relationships with key client stakeholders, supporting them as they navigate change and maximize the value of Legora.
• Assist with success plans, training, and ongoing check-ins to maintain client engagement and satisfaction.
• Work with cross-functional teams (Product, Legal Engineering, Marketing, Support, etc.) to ensure clients receive a coordinated, high-quality experience.
• Gather client feedback and share it with teams across Legora to inform product improvements and enablement efforts.

Skills

Stakeholder management

Change management

Project management

Client onboarding

Communication

Job description

Legora in Sydney is seeking an ambitious Engagement Associate to join our growing team. You will support post-sale client experiences, helping law firms and corporations adopt Legora and realize ROI.

Collaborating with product, marketing, and support, you will design adoption plans, map stakeholders, and drive value as clients expand usage. This role suits a proactive communicator with change-management mindset in a fast-paced SaaS environment.