Onsite Customer Success Manager — Law Firm SaaS Growth

Legl; Sydney; In loco; AUD 90.000 - 135.000; Tempo pieno

Descrizione del lavoro

Legl is hiring a Customer Success Manager in Sydney, Australia. You will own a portfolio of law firms from signing to live, ensuring successful adoption of Legl across the firm and ongoing growth. This is a hands-on, commercial role focused on delivering value and expanding Legl's footprint within each client.

The role emphasizes change management, deep client relationships, and collaboration across teams to ensure onboarding, deployment, and ongoing success in a fast-growing SaaS scale-up.

Competenze

• Experience leading B2B SaaS launches for professional services
• Ability to drive adoption and expansion through customer lifecycle

Mansioni

• Own end-to-end customer launches from contract to live
• Understand customer problems and align Legl value to firm needs
• Drive adoption, expansion, and upsell opportunities
• Lead change within the firm and modernise processes
• Provide feedback loops to GTM and Product for regional expansion

Conoscenze

Launch management

SaaS expertise

Account growth

Change management

Stakeholder management

Descrizione del lavoro

Legl is hiring a Customer Success Manager in Sydney, Australia. You will own a portfolio of law firms from signing to live, ensuring successful adoption of Legl across the firm and ongoing growth. This is a hands-on, commercial role focused on delivering value and expanding Legl's footprint within each client.

The role emphasizes change management, deep client relationships, and collaboration across teams to ensure onboarding, deployment, and ongoing success in a fast-growing SaaS scale-up.