Strategic Cloud Service Delivery Manager

Interactive; Melbourne; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Free onsite parking

Onsite barista

CRN MSP of the Year

Job summary

Interactive is seeking a Service Delivery Manager to own end-to-end delivery for strategic Cloud customers in Australia. You will drive service performance, governance and customer satisfaction while building senior-level relationships across accounts.

You will guide incidents, changes and service requests, lead reviews and drive continual improvement using data and feedback to strengthen retention and growth across a portfolio of strategic customers.

Qualifications

• SDM experience with large, complex customer accounts.
• Strong ITSM expertise and ITIL certifications.
• Proven track record delivering SLAs, governance, and performance.
• Excellent stakeholder engagement and communication skills.

Responsibilities

• Owning service performance, availability and SLA delivery across a small portfolio of strategic customer accounts
• Leading service reviews, reporting, governance and action tracking
• Guiding customers through incidents, problems, changes and service requests
• Driving continual improvement using service data, trends and customer feedback
• Building trusted stakeholder relationships and identify opportunities to strengthen retention and growth

Skills

SDM experience

ITSM expertise

ITIL certifications

Stakeholder engagement

Job description

Interactive is seeking a Service Delivery Manager to own end-to-end delivery for strategic Cloud customers in Australia. You will drive service performance, governance and customer satisfaction while building senior-level relationships across accounts.

You will guide incidents, changes and service requests, lead reviews and drive continual improvement using data and feedback to strengthen retention and growth across a portfolio of strategic customers.