Senior Cyber Security Service Delivery Lead

Interactive; St Leonards; On-site; AUD 120,000 - 180,000; Full time

Job summary

Interactive Slipstream Cyber seeks an experienced Service Delivery Manager to own the delivery and performance of managed security services for a portfolio of customers. You’ll govern services, drive continuous improvement, and communicate effectively with executives and technical teams to strengthen security outcomes.

You’ll coordinate cross-functional teams, manage risks, and deliver a seamless customer experience across Melbourne, Sydney or Perth with a strong focus on accountability and

Qualifications

• Minimum experience delivering services for cyber security or managed security services.
• Proven ability to manage service performance, incidents, problems and changes.
• Experience handling customer escalations and renewals with senior stakeholders.

Responsibilities

• Own delivery and performance of managed security services for a portfolio of customers.
• Lead governance, service reviews, reporting, escalations and action tracking.
• Develop and drive service improvement plans with clear owners and milestones.
• Identify and manage technical, operational and business risks through to closure.

Skills

Service delivery

Stakeholder engagement

Escalation management

Executive communication

Security frameworks

Tools: SIEM/EDR

Data translation to exec

Tools

ServiceNow

Jira

Microsoft 365

Dynamics 365

Job description

Interactive Slipstream Cyber seeks an experienced Service Delivery Manager to own the delivery and performance of managed security services for a portfolio of customers. You’ll govern services, drive continuous improvement, and communicate effectively with executives and technical teams to strengthen security outcomes.

You’ll coordinate cross-functional teams, manage risks, and deliver a seamless customer experience across Melbourne, Sydney or Perth with a strong focus on accountability and