Senior Service Delivery Manager – Cloud & ITSM Leader

Interactive Pty Ltd; City of Melbourne; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Free onsite parking

Onsite barista

Job summary

Interactive is a leading technology services provider delivering trusted cloud and managed services across Australia. You will own end-to-end service delivery for a portfolio of strategic Cloud customers, ensuring performance, quality and satisfaction while building strong relationships across levels of your accounts.

You’ll lead service reviews, guidance through incidents, and drive continual improvement using data and feedback to strengthen retention and growth.

Qualifications

• Strong SDM experience with large, complex customer accounts.
• Strong ITSM expertise with ITIL certifications.
• Proven ability to manage SLAs, governance, risk and service performance.
• Excellent stakeholder engagement and communication skills.

Responsibilities

• Own service performance, availability and SLA delivery across a portfolio of strategic accounts.
• Lead service reviews, reporting, governance and action tracking.
• Guide customers through incidents, problems, changes and service requests.
• Drive continual improvement using service data, trends and feedback.
• Build trusted stakeholder relationships and identify growth opportunities.

Skills

SDM experience

ITSM expertise

ITIL certifications

Stakeholder engagement

Communication skills

Job description

Interactive is a leading technology services provider delivering trusted cloud and managed services across Australia. You will own end-to-end service delivery for a portfolio of strategic Cloud customers, ensuring performance, quality and satisfaction while building strong relationships across levels of your accounts.

You’ll lead service reviews, guidance through incidents, and drive continual improvement using data and feedback to strengthen retention and growth.