Strategic Client Partner for Growth & Renewal

Nexon Asia Pacific; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Nexon Asia Pacific is seeking a Client Partner to own the client relationship for the life of the account, from onboarding onward, driving adoption, health, renewal and growth to maximize net revenue retention.

You will coordinate with executive sponsors, buying groups and delivery teams to ensure one Nexon experience, map expansion opportunities, and anchor cross-sell across the portfolio. The role rewards commercial acumen, trusted-advisor credibility and disciplined qualification.

Qualifications

• Proven account ownership with retention and expansion track record.
• Executive relationship depth and genuine trusted advisor credibility.
• Commercial acumen to build expansion cases and negotiate renewals.
• Ability to orchestrate across delivery, service and product functions.
• Comfortable applying qualification discipline to expansion opportunities, not just adoption conversations.

Responsibilities

• Own the relationship. Be the trusted commercial point of contact for the executive sponsor and the buying group across the account lifecycle.
• Drive net revenue retention. Protect the base through adoption and value realisation and grow it through structured expansion.
• Run the growth motion. Anchor expansion in the QBR. Map whitespace across Advisory and MSP services and turn account plans into cross sell and upsell that follow the path of least resistance rather than a heroic act.
• Run disciplined qualification. Apply MEDDPICC on every large pursuit. Kill weak deals early and protect time for the ones that can close.
• Secure renewals early. Manage the renewal calendar, surface risk ahead of time, and negotiate multi-year continuation.
• Leverage partners. Build relationships with strategic vendors and technology partners to unlock co sell, funding programs and customer events.
• Orchestrate delivery. Coordinate service, delivery and product teams so the client experiences one Nexon, and so delivery health carries through to satisfaction, retention and growth.
• Grow products per logo. Lift attach over the life of the account so each client deepens across the portfolio.
• Forecast and keep the record honest. Maintain activity, opportunities and account plans accurately in the system of record, and forecast revenue, pipeline and account growth with a high degree of accuracy.

Job description

Nexon Asia Pacific is seeking a Client Partner to own the client relationship for the life of the account, from onboarding onward, driving adoption, health, renewal and growth to maximize net revenue retention.

You will coordinate with executive sponsors, buying groups and delivery teams to ensure one Nexon experience, map expansion opportunities, and anchor cross-sell across the portfolio. The role rewards commercial acumen, trusted-advisor credibility and disciplined qualification.