Client Partner, Sydney (Commerical)

Nexon Asia Pacific; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Nexon Asia Pacific is seeking a Client Partner to own the end-to-end client relationship across the account lifecycle, from onboarding onward. You will be accountable for adoption, health, renewal and growth, driving net revenue retention and ensuring a seamless Nexon experience for executives and buying groups.

You will lead growth through structured expansion, cross-sell and upsell, leveraging partnerships, and coordinating delivery across delivery, service and product teams to maximize

Qualifications

• Proven account ownership with retention and expansion track record.
• Executive relationship depth and trusted advisor credibility.
• Commercial acumen to build expansion cases and negotiate renewals.
• Ability to orchestrate across delivery, service and product functions.
• Comfortable applying MEDDPICC discipline to expansion opportunities.

Responsibilities

• Own the client relationship across the account lifecycle.
• Drive net revenue retention and growth through adoption and value realization.
• Lead growth through cross-sell/upsell and advisory services.
• Apply MEDDPICC on large pursuits and protect time for closeable opportunities.
• Secure renewals and manage multi-year continuation negotiations.
• Leverage partners to unlock co-sell and funding programs.
• Coordinate delivery to ensure Nexon delivers one integrated experience.
• Grow products per logo across the portfolio.
• Maintain accurate forecasting and account plans in the system.

Skills

Account ownership

Executive relationship

Commercial acumen

Orchestrate delivery

MEDDPICC

Job description

Nexon is a end-to-end digital solutions delivering productivity, continuity and change. This role owns the client relationship for the life of the account. From onboarding onward the Client Partner is accountable for adoption, health, renewal and growth. This is where net revenue retention is won or lost, and where the installed base becomes the engine for expansion.

Key Accountabilities

• Own the relationship. Be the trusted commercial point of contact for the executive sponsor and the buying group across the account lifecycle.
• Drive net revenue retention. Protect the base through adoption and value realisation and grow it through structured expansion.
• Run the growth motion. Anchor expansion in the QBR. Map whitespace across Advisory and MSP services and turn account plans into cross sell and upsell that follow the path of least resistance rather than a heroic act.
• Run disciplined qualification. Apply MEDDPICC on every large pursuit. Kill weak deals early and protect time for the ones that can close.
• Secure renewals early. Manage the renewal calendar, surface risk ahead of time, and negotiate multi-year continuation.
• Leverage partners. Build relationships with strategic vendors and technology partners to unlock co sell, funding programs and customer events that accelerate account growth.
• Orchestrate delivery. Coordinate service, delivery and product teams so the client experiences one Nexon, and so delivery health carries through to satisfaction, retention and growth.
• Grow products per logo. Lift attach over the life of the account so each client deepens across the portfolio.
• Forecast and keep the record honest. Maintain activity, opportunities and account plans accurately in the system of record, and forecast revenue, pipeline and account growth with a high degree of accuracy.

Success Measures

• Net Monthly Revenue (MRR) Expansion (primary)
• Annual Gross Profit (GP) against quota (primary)
• Products per logo growth and attach rate
• Adoption and account health signalsQBR coverage and cadence adherence
• Forecast accuracy across the portfolio
• Reference and advocacy generation

Capabilities and Experience

• Proven account ownership with a retention and expansion track record
• Executive relationship depth and genuine trusted advisor credibility
• Commercial acumen to build expansion cases and negotiate renewals
• Ability to orchestrate across delivery, service and product functions
• Comfortable applying qualification discipline to expansion opportunities, not just adoption conversations

Key stakeholdes

Commercial Sales Manager, delivery and service teams, product and practice leads, Deal Desk on expansion, finance on renewals, and the BDM at handoff.