Strategic Client Growth Director

FNZ; Sydney; On-site; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary and staff benefits

Private medical and life insurance

Collaborative, inclusive culture

Job summary

FNZ is seeking a Senior Client/Relationship Director in Australia to own the end-to-end delivery and growth of a portfolio of financial services clients. You will lead strategic customer engagement and oversee platform services delivery.

You will partner with internal teams to ensure contractual standards, drive revenue opportunities, and maintain high client satisfaction. The role requires engaging with executives and managing complex change programmes within a fast-paced FinTech environment in

Qualifications

• Proven experience in client leadership, account management or strategic customer-facing roles within financial services, wealth platforms or fintech.
• Demonstrated ability to build trusted relationships with senior executives and influence stakeholders at all levels.
• Strong commercial acumen with experience identifying growth opportunities and delivering revenue outcomes within existing client portfolios.
• Experience leading complex client engagements including technology, operational or business change initiatives.
• Excellent stakeholder management skills with the ability to navigate competing priorities and drive outcomes across teams.
• Customer-centric mindset with track record of high client satisfaction and long-term partnerships.
• Strong understanding of platform, investment administration, custody, wealth management or superannuation services is advantageous.
• Able to analyse complex business challenges, mitigate risks and make sound commercial decisions.
• Exceptional communication, presentation and negotiation skills with executive and board-level engagement.

Responsibilities

• Act as the primary relationship owner and escalation point for a portfolio of customers.
• Build trusted relationships with senior customer stakeholders, maintaining high levels of satisfaction and engagement.
• Oversee the end-to-end delivery of platform services, ensuring project and operational delivery meets agreed service standards.
• Lead regular operational, strategic and executive customer reviews, communicating performance, priorities and roadmap developments.
• Manage technology and business change programmes against milestones, budgets and quality standards.
• Partner with internal technology, operations, delivery, risk, compliance and legal teams to ensure customer commitments are delivered.
• Develop and maintain account plans that support customers’ strategic objectives while identifying growth opportunities.
• Drive enhancement, service revenue, cross-sell and upsell opportunities across existing customer relationships.
• Monitor customer risks, service issues and regulatory obligations, ensuring actions are resolved within agreed timeframes.
• Manage customer audits, reviews and reporting requirements, including timely closure of findings and risk events.

Skills

Client leadership

Account management

Relationship management

Strategic engagement

Executive stakeholder management

Job description

FNZ is seeking a Senior Client/Relationship Director in Australia to own the end-to-end delivery and growth of a portfolio of financial services clients. You will lead strategic customer engagement and oversee platform services delivery.

You will partner with internal teams to ensure contractual standards, drive revenue opportunities, and maintain high client satisfaction. The role requires engaging with executives and managing complex change programmes within a fast-paced FinTech environment in