Strategic Change & Communications Lead – Agile DART

My NRMA; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexibility & wellbeing benefits

Travel discounts

MyNRMA membership

Insurance discounts

Career mobility

Job summary

NRMA Group is seeking an experienced Change and Communications Lead to join the Project Management Office for the DART initiative. You will oversee change, communications and engagement, translating complex changes into clear messages for leaders, frontline teams and customer-support.

This is a hands-on role with end-to-end responsibility across multiple releases. You will work in a hybrid model across Sydney CBD and Olympic Park, collaborating with Product, Technology, Marketing, Legal and

Qualifications

• 5+ years’ experience in change management and/or internal and external communications.
• Change management certification such as Prosci, ADKAR or equivalent, with practical application in an Agile delivery environment.
• Experience supporting customer-facing digital or product changes and the related internal organisational change.
• Demonstrated experience working within an Agile and/or SAFe delivery model and embedding change within an Agile Release Train or squad cadence.
• A proven ability to translate technical and product changes into clear, plain-language communications for cross-departmental, leadership, frontline and customer-support audiences.
• Experience conducting stakeholder and change impact assessments and using the findings to shape the scale and sequencing of the response.
• Extensive experience delivering change, communications, engagement and readiness plans across multiple concurrent releases or initiatives.
• Experience preparing Contact Centre or frontline teams for customer-facing changes, including FAQs, leader materials and learning or knowledge content.
• Strong stakeholder management skills across Agile squads, Product Owners, Technology, Legal and Compliance, Contact Centre, Marketing and Brand, leaders and frontline teams.
• Excellent written and verbal communication skills, with strong planning, prioritisation and execution skills across compressed sprint and release timelines.
• A collaborative, proactive and pragmatic approach, with the confidence to work through ambiguity, constructively challenge, facilitate alignment and keep the customer and employee experience front of mind.

Responsibilities

• Lead the change, communications and engagement activities to support delivery, adoption and readiness across the DART release roadmap.
• Translate changes into audience-specific messages for leaders, frontline teams, customer-support and other impacted audiences.
• Develop and deliver change, communication, engagement and readiness plans aligned to sprint, release and go-live milestones.
• Prepare Contact Centre and frontline teams for customer-facing releases with FAQs, key messages, leader briefing packs and learning content.
• Coordinate with Product, Technology, Marketing and Brand, Legal and Compliance, Contact Centre and operations to ensure timely, accurate messaging.
• Conduct readiness checks, identify risks and gaps, mitigate and capture lessons through retrospectives and reviews.

Skills

Change management experience

Stakeholder management

Communications

Agile/SAFe experience

Plain-language writing

Education

Change management certification (Prosci/ADKAR)

Job description

NRMA Group is seeking an experienced Change and Communications Lead to join the Project Management Office for the DART initiative. You will oversee change, communications and engagement, translating complex changes into clear messages for leaders, frontline teams and customer-support.

This is a hands-on role with end-to-end responsibility across multiple releases. You will work in a hybrid model across Sydney CBD and Olympic Park, collaborating with Product, Technology, Marketing, Legal and