Strategic Campaign & Regulatory Communications Analyst

ING Bank (Australia) Limited; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Discounted ING Health Insurance

Rest Day for wellbeing

IMPACT day for volunteering

Job summary

ING Bank (Australia) Limited is seeking a Campaign & Regulatory Communications Analyst to ensure accuracy, clarity and regulatory compliance across customer communications. The role focuses on end-to-end regulatory journeys (KYC, TDCDD, remediation) and leverages data to improve outcomes.

You will partner with Risk, Compliance, Product and Operations in a collaborative Agile environment, delivering automation opportunities and robust governance to support millions of customers in Australia.

Qualifications

• Experience in customer communications or regulatory/KYC environments.
• Strong SQL ability and hands-on experience building campaigns in Unica.
• Attention to detail with risk governance and quality frameworks.
• Effective stakeholder management and communication skills.

Responsibilities

• Deliver and optimise customer communications across channels with regulatory compliance focus.
• Manage end-to-end KYC, TDCDD, remediation and other regulatory journeys to ensure accuracy and timeliness.
• Leverage data and insights to improve communication effectiveness and customer outcomes.
• Collaborate with Risk, Compliance, Product and Operations to meet regulatory requirements.

Skills

SQL

Campaign management

Stakeholder management

Data analysis

Regulatory/KYC experience

Tools

Unica

Job description

ING Bank (Australia) Limited is seeking a Campaign & Regulatory Communications Analyst to ensure accuracy, clarity and regulatory compliance across customer communications. The role focuses on end-to-end regulatory journeys (KYC, TDCDD, remediation) and leverages data to improve outcomes.

You will partner with Risk, Compliance, Product and Operations in a collaborative Agile environment, delivering automation opportunities and robust governance to support millions of customers in Australia.