Customer Insights & Analytics Lead

Ing Bank (Australia) Limited; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

ING Bank (Australia) Limited in Sydney, NSW is seeking a Customer Insights Analyst to transform data into actionable insights that drive customer outcomes and business performance. You will deliver forecasting, advanced analytics, visualisation and strategic recommendations across the organisation.

You will own the analytics lifecycle from data sourcing to model development and reporting, creating dashboards to inform Growth and Digital Tribes and improve digital engagement.

Qualifications

• Bachelor's degree in a quantitative field.
• Experience translating data into insights to influence business decisions.
• Ability to deliver dashboards and visualisations for diverse stakeholders.

Responsibilities

• Transform data into actionable insights to improve customer outcomes.
• Deliver advanced analytics, forecasting, and visualisations.
• Own analytics lifecycle from data sourcing to reporting and dashboards.
• Provide strategic recommendations across Growth and Digital Tribes.

Skills

Data analytics

Forecasting

Visualization

Dashboard development

Education

Bachelor's degree in a quantitative field (Statistics/Economics/Analytics)

Tools

SQL

Python

Tableau/Power BI

Job description

Customer Insights & Analytics Lead ING Bank (Australia) Limited Sydney, NSW, AU

Job Description

ING Bank (Australia) Limited is seeking a Customer Insights Analyst to transform data into actionable insights that improve customer outcomes and drive business performance. You will deliver advanced analytics, forecasting, visualisation and strategic recommendations across the organisation, focusing on digital interactions and customer engagement to support Growth and Digital Tribes.

You will own the analytics lifecycle from data sourcing to model development and reporting, creating dashboards