Strategic Atlassian Solutions Architect - Remote

ServiceRocket Inc.; Australia; Hybrid; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Stock options

Health insurance

Retirement plan/funds saving

Career pathways program

Generous PTO

Job summary

ServiceRocket Inc. is seeking a Solutions Architect to lead strategic customer partnerships, envision architecture road maps, and govern enterprise-scale Atlassian implementations.

You will design robust integrations, drive long‑term value, and mentor other consultants across domains. You will guide customers through complex decisions, collaborate with product and engineering teams to prototype innovations, and contribute to governance frameworks and best practices within a global delivery

Qualifications

• 5+ years working as an Atlassian technical consultant or in solutions architecture or pre-sales role.

Responsibilities

• Deliver strategic solution roadmap discussions with customers aligning objectives with Atlassian capabilities and AI
• Map customer initiatives to KPIs, showing how Atlassian and System of Work drive outcomes
• Act as trusted advisor to customer stakeholders including technical and leadership teams
• Define a compelling vision for each customer’s future and communicate it clearly
• Identify and cultivate additional product opportunities within customer organizations
• Participate in strategic sales, proposals, and ongoing account planning and growth

Skills

Relationship Building

Strategic Thinking

Communication & Storytelling

Architectural Expertise

Governance & Compliance Awareness

ITSM Maturity

Co-delivery Collaboration

Education

Bachelor's degree in a relevant field

Atlassian Certifications (ACP/Atlassian Certified Master)

Tools

Atlassian stack (Jira, Jira Service Management, Bitbucket)

CI/CD & DevOps tooling

Cloud platforms (AWS, Azure)

Identity and access management (SSO)

Job description

ServiceRocket Inc. is seeking a Solutions Architect to lead strategic customer partnerships, envision architecture road maps, and govern enterprise-scale Atlassian implementations.

You will design robust integrations, drive long‑term value, and mentor other consultants across domains. You will guide customers through complex decisions, collaborate with product and engineering teams to prototype innovations, and contribute to governance frameworks and best practices within a global delivery