Senior ITSM Atlassian Consultant — Jira & Confluence

ServiceRocket; Australia; Remote; AUD 120,000 - 180,000; Full time

Job summary

ServiceRocket in Australia is seeking an experienced ITSM Atlassian Consultant to enable platform administration, incident management, governance and reliability across client projects. You’ll provide SME guidance on Jira, Confluence and Jira Service Management, design solution blueprints with stakeholders, and drive knowledge transfer through training and documentation.

Collaborating with Project Managers and Solution Architects, you will ensure quality, alignment with business needs, and

Qualifications

• Bachelor’s degree or higher in Computer Science, IT, Math or related field.
• Minimum 5 years as Atlassian Consultant, Jira Administrator, or similar.
• Proven experience implementing Jira/Confluence/JSM incl. installations, upgrades, and training.
• Strong ability to translate customer requirements into solutions.
• Excellent communication and workshop facilitation; agile experience.

Responsibilities

• Support implementation, configuration, and deployment of Atlassian solutions.
• Provide SME guidance on Jira, Confluence, JSM and related platforms.
• Collaborate with stakeholders to design solutions aligning with business needs.
• Identify, analyze, and resolve technical issues throughout the project lifecycle.
• Deliver training, documentation, and best practices to customer teams.
• Work with PMs, Solution Architects and customer teams for project alignment.
• Ensure all deliverables meet specifications, standards, and quality benchmarks.
• Perform ad-hoc duties to support project objectives and technical excellence.

Skills

Atlassian Consultant

Jira Administration

Confluence

Jira Service Management

SQL

Unix command line

Python

Groovy

Shell scripting

ITIL/ITSM

Agile

Education

Bachelor’s degree in Computer Science/IT/Math

Tools

Jira

Confluence

Jira Service Management

Job description

ServiceRocket in Australia is seeking an experienced ITSM Atlassian Consultant to enable platform administration, incident management, governance and reliability across client projects. You’ll provide SME guidance on Jira, Confluence and Jira Service Management, design solution blueprints with stakeholders, and drive knowledge transfer through training and documentation.

Collaborating with Project Managers and Solution Architects, you will ensure quality, alignment with business needs, and