Strategic Applications Support Lead - Hybrid Sydney

Citibank (Switzerland) AG; Sydney; Hybrid; Confidential; Full time

Job summary

Citibank (Switzerland) AG in Sydney, Australia, seeks an Applications Support Senior Analyst (Assistant Vice President) to provide technical and business support for Citi applications, driving stability and efficiency within the operations teams.

The role requires 5-8 years in application support, strong analytical and communication skills, and the ability to mentor junior staff while coordinating with development and production teams. Hybrid work in Sydney is available.

Qualifications

• 5-8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
• Effective written and verbal communications including ability to explain technical issues to non-IT staff.

Responsibilities

• Provide technical and business support for users of Citi Applications.
• Maintain application systems and ensure stability, quality and functionality against SLAs.
• Start of day checks, monitoring, handover, risk reconciliations.
• Develop and maintain technical support documentation.
• Participate in application releases and post-implementation analysis.
• Act as SME to senior stakeholders and coach junior analysts.

Skills

Analytical skills

Communication skills

Leadership

Coaching

Documentation

Education

Bachelor's degree

Tools

Problem Management Tools

Job description

Citibank (Switzerland) AG in Sydney, Australia, seeks an Applications Support Senior Analyst (Assistant Vice President) to provide technical and business support for Citi applications, driving stability and efficiency within the operations teams.

The role requires 5-8 years in application support, strong analytical and communication skills, and the ability to mentor junior staff while coordinating with development and production teams. Hybrid work in Sydney is available.