Applications Support Specialist - 24x7 Production Ops

Citigroup; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Citi is hiring an Applications Support Intermediate Analyst to join the Citi Technology Support organization in Sydney. The role focuses on day-to-day availability, incident management, and collaboration with NAM region for 24x7 coverage.

The candidate should be proactive, technically adept, and able to discuss issues with business and technical users at all levels. Shift work and weekend support may be required.

Qualifications

• Experience supporting RESTful and SOAP APIs with common tools.
• Working knowledge of web servers and log analysis.
• Familiarity with RDBMS and NoSQL platforms.

Responsibilities

• Collaborate with development, infra, and business to meet requirements.
• Manage issues and ensure daily processes meet SLAs.
• Communicate status updates to stakeholders clearly.
• Maintain global application availability and improve stability.
• Drive capacity planning, resiliency, and monitoring enhancements.

Skills

HTTP/HTTPS

REST APIs

Linux CLI

SQL/DB

Tools

Postman

cURL

Web servers

CI/CD

Job description

Citi is hiring an Applications Support Intermediate Analyst to join the Citi Technology Support organization in Sydney. The role focuses on day-to-day availability, incident management, and collaboration with NAM region for 24x7 coverage.

The candidate should be proactive, technically adept, and able to discuss issues with business and technical users at all levels. Shift work and weekend support may be required.