Strategic Advisor for Complaints & Compliments

Queensland Ambulance Service; Brisbane; On-site; AUD 120,000 - 150,000; Full time

Job summary

Queensland Ambulance Service in Brisbane seeks a Principal Advisor to lead the management and evaluation of compliments, complaints, and feedback within the Compliments and Complaints Unit. You will provide expert advice and training on best-practice complaints management and support improvements to operational processes that enhance efficiency and accountability.

The role requires strategic advisory capability, governance development, and strong stakeholder engagement to promote fair and

Qualifications

• Demonstrated ability to provide high-level strategic advice on complaints management and related policy development.
• Experience in governance arrangements for corporate support functions including complaints management.

Responsibilities

• Lead management and comprehensive assessment of compliments, complaints, and feedback.
• Provide specialist advice and training on best practice complaints management.
• Support improvements to operational processes to improve complaints management.

Skills

Strategic advice

Governance implementation

Stakeholder relationships

Analytical problem solving

Communication with influence

Diversity & inclusion

Job description

Queensland Ambulance Service in Brisbane seeks a Principal Advisor to lead the management and evaluation of compliments, complaints, and feedback within the Compliments and Complaints Unit. You will provide expert advice and training on best-practice complaints management and support improvements to operational processes that enhance efficiency and accountability.

The role requires strategic advisory capability, governance development, and strong stakeholder engagement to promote fair and