Principal Advisor Compliments & Complaints, Queensland Ambulance Service

Queensland Government; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

Queensland Government is seeking a Principal Advisor Compliments & Complaints in Brisbane. The role focuses on providing high-level strategic advice on complaints management, developing governance arrangements, and delivering policy and support services for the public sector.

The position requires strong stakeholder engagement, analytical problem-solving in a complex environment, and a commitment to fair workplace practices, diversity, and safety.

Qualifications

• Experience providing high‑level strategic advice on complaints management within the public sector.
• Proven ability to develop and implement governance for corporate support functions.
• Strong stakeholder relationships and communication to achieve objectives.

Responsibilities

• Provide strategic guidance on complaints management within the public sector.
• Develop and implement governance arrangements for complaints and related policy work.
• Foster fair, ethical workplaces with emphasis on diversity and safety.

Skills

Strategic advisory

Governance design

Stakeholder communication

Analytical problem-solving

Diversity & safety focus

Job description

We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes:

• Demonstrated achievement in providing high level strategic advice and consultancy and support services regarding complaints management matters; including legislative frameworks, policy development and emerging trends and issues within the public sector.
• Proven success in the development and implementation of practical, efficient, and effective governance arrangements in respect to a range of corporate support functions, including complaints management and policy development.
• Demonstrated innovative and analytical problem-solving skills, with a flexible and agile approach in a complex, rapidly changing and sensitive organisational environment.
• Proven ability to build and maintain productive relationships with clients and stakeholders and communicate with influence to achieve organisational objectives.
• Demonstrated commitment to implement practices which promote a fair and ethical workplace, employment equity, cultural diversity and occupational health and safety.

Mandatory/Special conditions/Other requirements

The following mandatory requirements, special conditions and/or other requirements apply to this role:

• Whilst not mandatory, experience in a similar role and/or practical application of Section 264 of the Public Sector Act 2022, the Australian Standard AS 10002:2022 Guidelines for complaint management in organizations, and the Human Rights Act 2019 is highly desirable.

Applications to remain current for 12 months.

Principal Advisor Compliments & Complaints, Queensland Ambulance Service Brisbane - North, Australia