Principal Advisor Compliments & Complaints

Queensland Government; Brisbane; On-site; AUD 85,000 - 125,000; Full time

Job summary

Queensland Government seeks applicants who can provide high level strategic advice and consultancy on complaints management within a dynamic public sector environment. Applicants should have experience in governance arrangements, policy development, and engaging stakeholders with clear communication.

A commitment to ethical workplace practices, diversity and safety is essential, with knowledge of relevant standards desirable.

Qualifications

• Demonstrated achievement in providing high level strategic advice and consultancy on complaints management.
• Experience with legislative frameworks, policy development and emerging issues in the public sector.

Responsibilities

• Develop and implement governance arrangements for corporate support functions, including complaints management and policy development.
• Build and maintain relationships with clients and stakeholders, communicating with influence.
• Promote fair, ethical workplace practices, diversity and OH&S.

Job description

We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes:Demonstrated achievement in providing high level strategic advice and consultancy and support services regarding complaints management matters; including legislative frameworks, policy development and emerging trends and issues within the public sector.Proven success in the development and implementation of practical, efficient, and effective governance arrangements in respect to a range of corporate support functions, including complaints management and policy development.Demonstrated innovative and analytical problem-solving skills, with a flexible and agile approach in a complex, rapidly changing and sensitive organisational environment.Proven ability to build and maintain productive relationships with clients and stakeholders and communicate with influence to achieve organisational objectives.Demonstrated commitment to implement practices which promote a fair and ethical workplace, employment equity, cultural diversity and occupational health and safety.Mandatory/Special conditions/Other requirementsThe following mandatory requirements, special conditions and/or other requirements apply to this role:Whilst not mandatory, experience in a similar role and/or practical application of Section 264 of the Public Sector Act 2022, the Australian Standard AS 10002:2022 Guidelines for complaint management in organizations, and the Human Rights Act 2019 is highly desirable.Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.