Principal Advisor, Complaints & Governance (Public Sector)

Queensland Government; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

Queensland Government is seeking a Principal Advisor Compliments & Complaints in Brisbane. The role focuses on providing high-level strategic advice on complaints management, developing governance arrangements, and delivering policy and support services for the public sector.

The position requires strong stakeholder engagement, analytical problem-solving in a complex environment, and a commitment to fair workplace practices, diversity, and safety.

Qualifications

• Experience providing high‑level strategic advice on complaints management within the public sector.
• Proven ability to develop and implement governance for corporate support functions.
• Strong stakeholder relationships and communication to achieve objectives.

Responsibilities

• Provide strategic guidance on complaints management within the public sector.
• Develop and implement governance arrangements for complaints and related policy work.
• Foster fair, ethical workplaces with emphasis on diversity and safety.

Skills

Strategic advisory

Governance design

Stakeholder communication

Analytical problem-solving

Diversity & safety focus

Job description

Queensland Government is seeking a Principal Advisor Compliments & Complaints in Brisbane. The role focuses on providing high-level strategic advice on complaints management, developing governance arrangements, and delivering policy and support services for the public sector.

The position requires strong stakeholder engagement, analytical problem-solving in a complex environment, and a commitment to fair workplace practices, diversity, and safety.