Hybrid Customer Relations & Complaints Specialist

Kingston Human Capital; Brisbane; Hybrid; AUD 71,000 - 102,000; Full time

Benefits offered by this job

Brisbane CBD location

Contract up to June 2027

Hybrid Working

Weekly pay cycle

12% Superannuation

Job summary

Kingston Human Capital is recruiting for a Customer Relations Officer in Brisbane to support a Queensland Government team. The role focuses on handling complaints, investigations and stakeholder liaison to deliver fair, timely outcomes. Hybrid working is available and the position runs until June 2027 with weekly pay.

You will manage high-volume inquiries, craft professional responses and maintain case records while meeting deadlines and policy requirements.

Qualifications

• Previous experience in high-volume customer service, complaints handling or case management.
• Strong written and verbal communication skills, with the ability to manage challenging conversations.
• Excellent problem-solving and analytical skills to investigate and resolve complaints.

Responsibilities

• Manage and resolve customer complaints and enquiries within required timeframes.
• Investigate issues, review case information and determine appropriate outcomes.
• Prepare clear, professional written responses and customer correspondence.
• Liaise with internal teams and stakeholders to resolve complex matters.
• Manage cases in line with relevant policies, procedures and legislation.
• Maintain accurate records and contribute to service improvements.

Skills

High-volume CS

Complaints handling

Written communication

Verbal communication

Problem-solving

Analytical skills

Job description

Kingston Human Capital is recruiting for a Customer Relations Officer in Brisbane to support a Queensland Government team. The role focuses on handling complaints, investigations and stakeholder liaison to deliver fair, timely outcomes. Hybrid working is available and the position runs until June 2027 with weekly pay.

You will manage high-volume inquiries, craft professional responses and maintain case records while meeting deadlines and policy requirements.