Strategic Accounts Senior CSM – Travel

Narooma; Sydney; Hybrid; AUD 88,000 - 107,000; Full time

Benefits offered by this job

Travel discounts

Great Place To Work

Learning & development

Staff discounts

Job summary

Corporate Traveller in Sydney, part of the Flight Centre Travel Group, seeks a Key Customer Success Manager to drive profitability, retention and growth for high-value clients. You will orchestrate cross-functional teams to deliver best-in-class travel programs, improve efficiencies and maximise value.

The role focuses on strategic account management, innovation in travel solutions, and collaboration with stakeholders across CT and FCTG.

Qualifications

• Min 3 years of customer success/account management experience in Travel/TMC or corporate environment.
• Proven ability to manage large and multinational customers.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Drive customer profitability, retention, and growth.
• Build and maintain strategic relationships with key customer stakeholders (including C-suite).
• Identify opportunities for value-added sales and revenue growth within existing accounts.
• Coordinate with operations, finance and support to deliver value to customers.

Skills

Customer success management

Account management

Stakeholder management

CRM (Salesforce)

Communication skills

Tools

Salesforce

Job description

Corporate Traveller in Sydney, part of the Flight Centre Travel Group, seeks a Key Customer Success Manager to drive profitability, retention and growth for high-value clients. You will orchestrate cross-functional teams to deliver best-in-class travel programs, improve efficiencies and maximise value.

The role focuses on strategic account management, innovation in travel solutions, and collaboration with stakeholders across CT and FCTG.