Strategic Customer Success Manager - Travel & SMB

Corporate Traveller; Sydney; On-site; AUD 88,000 - 107,000; Full time

Benefits offered by this job

Travel discounts

Learning & development

Staff discounts

Career opportunities

Job summary

Corporate Traveller in Sydney seeks a Key Customer Success Manager to drive profitability, retention and growth across national and multinational customers. You will focus on delivering value, best-practice travel programs and CT technology adoption to maximise service levels and efficiency.

The role requires a minimum of 3 years in customer success or account management, with strong relationship-building and the ability to engage stakeholders at multiple levels.

Qualifications

• Min 3 years in customer success/account management
• Experience with large, complex customers
• Ability to articulate product value to customers

Responsibilities

• Identify opportunities for value added sales into existing customer base
• Drive revenue growth and implement strategies with CT products and services
• Manage high-value national and multinational customers
• Build strategic relationships with customer stakeholders and CT/FCTG teams
• Collaborate with internal teams to deliver outstanding service and ROI

Skills

Customer success

Account management

Relationship building

Tools

Salesforce

Job description

Corporate Traveller in Sydney seeks a Key Customer Success Manager to drive profitability, retention and growth across national and multinational customers. You will focus on delivering value, best-practice travel programs and CT technology adoption to maximise service levels and efficiency.

The role requires a minimum of 3 years in customer success or account management, with strong relationship-building and the ability to engage stakeholders at multiple levels.