Senior Key Customer Success Manager - Travel & TMC Growth

Flight Centre Travel Group; North Sydney; On-site; AUD 88,000 - 107,000; Full time

Benefits offered by this job

Staff discounts

Travel discounts

Career opportunities

Learning path options

Job summary

Flight Centre Travel Group’s Corporate Traveller arm seeks a Key Customer Success Manager to manage high-value national and multinational accounts from Sydney. The role focuses on profitability, retention and growth, delivering best-practice travel programs, and leveraging CT products and services to maximise value for strategic clients.

You will collaborate with internal teams, executives and stakeholders, steering customer journeys, innovating programs, and ensuring delivery against agreed

Qualifications

• Min 3 years extensive customer success/account management experience, ideally in Travel & Tourism industry or corporate TMC.
• Ability to manage large and complex customers and articulate value proposition to customers.
• Proven ability to build multi-level relationships and drive customer outcomes.

Responsibilities

• Identify opportunities for value-added sales within existing customer base.
• Ensure CT fee structures are followed per agreement and drive revenue growth.
• Build strategic relationships with key customer stakeholders and CSA’s at CT and FCTG.
• Coordinate with internal teams to deliver outstanding service and ROI for customers.
• Communicate product and service benefits and provide recommendations on strategic direction.

Skills

Customer success

Account management

Relationship building

Communication

Tools

Salesforce

Job description

Flight Centre Travel Group’s Corporate Traveller arm seeks a Key Customer Success Manager to manage high-value national and multinational accounts from Sydney. The role focuses on profitability, retention and growth, delivering best-practice travel programs, and leveraging CT products and services to maximise value for strategic clients.

You will collaborate with internal teams, executives and stakeholders, steering customer journeys, innovating programs, and ensuring delivery against agreed