Strategic Accounts & Ops Coordinator

UBER; Sydney; Presencial; AUD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Uber is seeking an Account Coordinator to act as the operational backbone for client-facing teams, streamlining workflows, handling admin tasks, and supporting Account Managers and Customer Success Managers across a portfolio of partners. You will master internal systems, maintain data hygiene, and prepare dashboards and reports for business reviews.

The role emphasizes collaboration with AMs/CSMs, proactive problem-solving, and the ability to manage multiple priorities to drive partner

Formación

• Experience in an account coordination, sales support, operations, customer success, or similar administrative role.
• Exceptional organisational skills with the ability to manage multiple overlapping priorities and meet strict deadlines without sacrificing accuracy.
• Strong verbal and written communication skills with a focus on professional empathy and problem-solving.
• A proactive mindset, with the natural inclination to look for ways to improve workflows and save time for their team.
• Highly detail-oriented, with a focus on data hygiene and process improvement.
• A “go get it” attitude, with the resourcefulness to solve problems independently before escalating

Responsabilidades

• Partner closely with Account Managers to deeply understand specific customer needs and nuances across the portfolio.
• Serve as a point of contact for merchant complaints and inbound inquiries, resolving issues directly where possible or routing them to the correct teams.
• Own database management, ensuring client information and communication history remain accurate and up-to-date within our systems (e.g., Salesforce).
• Collaborate with AMs and CSMs to identify growth opportunities, helping prepare the data and documentation needed for upselling new products or features.
• Prepare and update regular performance dashboards and reporting decks to help AMs/CSMs deliver high-impact business reviews to their partners
• Assist AMs in the creation of product demonstrations, pitches, and customer-facing presentations.
• Remove friction from the team's day-to-day by optimizing administrative tasks.
• Coordinate complex scheduling, including setting up key client meetings, calls, and internal alignment sessions.
• Own the generation, basic analysis, and summary of critical order management and performance reports for the team.
• Distill observations and provide valuable feedback to internal teams regarding customer feedback and evolving market trends.

Descripción del empleo

Uber is seeking an Account Coordinator to act as the operational backbone for client-facing teams, streamlining workflows, handling admin tasks, and supporting Account Managers and Customer Success Managers across a portfolio of partners. You will master internal systems, maintain data hygiene, and prepare dashboards and reports for business reviews.

The role emphasizes collaboration with AMs/CSMs, proactive problem-solving, and the ability to manage multiple priorities to drive partner