Strategic Account Manager - Medical Devices Logistics

Smartways Logistics Holdings; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Smartways Logistics Holdings is seeking a commercially sharp Account Manager to own a portfolio of medical device clients across Australia. You’ll build strong relationships, exceed expectations, and identify growth opportunities while coordinating with operations and customer service to ensure on-time delivery and service excellence.

You’ll analyze client products, markets, and supply chains, monitor trends, and develop strategies to maintain competitive advantage.

Qualifications

• Bachelor's degree in business administration, logistics or related field.

Responsibilities

• Manage a portfolio of accounts in the medical device industry, including maintaining relationships, identifying new business opportunities, and achieving sales targets
• Collaborate with the operations and customer service teams to ensure the timely and accurate delivery of our logistics services, including transportation, warehousing, and inventory management
• Develop and maintain a deep understanding of our clients' businesses, including their products, markets, and supply chain challenges
• Monitor market trends and competitor activity and develop strategies to maintain our competitive advantage
• Analyse supply chain processes and make recommendations to improve efficiency
• Provide regular updates and reports to clients on the status of their shipments and inventory
• Attend industry conferences and events to network with clients and develop new business opportunities
• Prepare and conduct regular business reviews with clients to identify areas for improvement and ensure their satisfaction with our services
• Implement and manage new and existing contracts and/or agreements
• Provide operational and financial insights to a variety of stakeholders and support tenders, pricing and presentations based on customer requirements
• Analyse problematic situations and occurrences and provide solutions to ensure company survival and sustainable growth
• Success in this role is measured by:
• Customer Satisfaction
• Customer Outcomes
• NPS Score
• Customer upsell revenue
• Time to resolution of issues

Skills

Account management

Logistics experience

B2B negotiations

Client engagement

Communication skills

Negotiation

Problem-solving

Education

Bachelor's degree in business administration, logistics or related field

Job description

Smartways Logistics Holdings is seeking a commercially sharp Account Manager to own a portfolio of medical device clients across Australia. You’ll build strong relationships, exceed expectations, and identify growth opportunities while coordinating with operations and customer service to ensure on-time delivery and service excellence.

You’ll analyze client products, markets, and supply chains, monitor trends, and develop strategies to maintain competitive advantage.