Strategic Account Manager – 12-Month Contract

Coates Group

Sydney

On-site

AUD 90,000 - 110,000

Full time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Coates Group is seeking an Account Manager to partner with key clients, understand objectives, and drive projects from kickoff to completion. You will coordinate internal teams, manage communications, and ensure on-time delivery within budget while pursuing growth opportunities.

The role emphasizes proactive account management, relationship-building, and cross-functional collaboration in a dynamic, fast-paced environment.

Qualifications

Bachelor's degree in business administration, marketing, project management or a related field.
Proven experience as an account manager or project manager in a customer-facing role, preferably in the same industry.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
Strong problem-solving and negotiation skills to address client concerns and achieve win-win outcomes.
Results-oriented mindset with a proven track record of meeting or exceeding sales targets.
Proficiency in using CRM/ERP software and other relevant sales and productivity tools.
Adaptability and resilience to thrive in a fast-paced and dynamic environment.
Strong organisational skills to manage multiple clients and prioritise tasks effectively.
Knowledge of the industry and understanding of the client's business domain an advantage.

Responsibilities

Develop a strong understanding of client objectives, challenges and opportunities to proactively manage and grow accounts.
Build and maintain strong relationships with key client stakeholders, acting as the primary point of contact.
Manage client expectations, communications, issues and escalations to ensure high levels of satisfaction.
Identify and pursue upselling, cross-selling and new business opportunities to drive account growth and revenue.
Develop account plans that identify priorities, opportunities, risks and actions to grow and strengthen client relationships.
Work with internal teams to coordinate solutions and ensure client requirements and commitments are delivered effectively.
Coordinate project requirements, timelines and deliverables to ensure projects are delivered on time, within scope and budget.
Maintain accurate account, opportunity, forecast and client records.
Monitor account performance and proactively identify risks, opportunities and actions required to achieve commercial and client outcomes.