Strategic Account Manager (12-Month Contract)

Coates Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonus program

Thrive Program (flexible work options)

Global Wellness paid day off

Give Back Day

Job summary

Coates Group, a global technology company based in Sydney, seeks an Account Manager to lead client relationships and ensure projects run smoothly from start to finish. You will understand client needs, collaborate with internal teams and deliver value on time and within budget.

As a 12‑month fixed-term contract, you will identify upsell opportunities, manage expectations and maintain accurate records while contributing to growth in a fast-paced, innovative environment.

Qualifications

• Bachelor's degree in business administration, marketing, project management or related field.
• Proven experience as account manager or project manager in a customer-facing role.
• Excellent communication and interpersonal skills; ability to build rapport and trust with clients.
• Strong problem-solving and negotiation skills; address client concerns and achieve win–win outcomes.
• Results-oriented with a proven track record of meeting or exceeding sales targets.
• Proficiency with CRM/ERP software and other relevant sales and productivity tools.

Responsibilities

• Develop strong understanding of client objectives to proactively manage and grow accounts.
• Build and maintain relationships with key client stakeholders as primary contact.
• Manage client expectations, communications, issues and escalations for high satisfaction.
• Identify upsell, cross-sell and new business opportunities to drive growth.
• Develop account plans identifying priorities, risks and actions to strengthen relationships.
• Coordinate with internal teams to deliver client requirements and commitments.
• Coordinate project timelines and deliverables to ensure on-time delivery within scope and budget.
• Maintain accurate records of accounts, opportunities, forecasts and client data.
• Monitor performance, identify risks and opportunities to achieve outcomes.

Skills

Communication

Interpersonal skills

Negotiation

Sales targets

CRM/ERP

Organizational skills

Industry knowledge

Adaptability

Resilience

Education

Bachelor's degree

Job description

Coates Group, a global technology company based in Sydney, seeks an Account Manager to lead client relationships and ensure projects run smoothly from start to finish. You will understand client needs, collaborate with internal teams and deliver value on time and within budget.

As a 12‑month fixed-term contract, you will identify upsell opportunities, manage expectations and maintain accurate records while contributing to growth in a fast-paced, innovative environment.