Strata Support Manager – Brisbane

Stratacare; City of Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Fortnightly workplace massages

Birthday leave + $100 birthday gift

Ongoing training and career growth

Supportive team in a stable Queensland

Job summary

Stratacare is seeking a Strata Support Manager to bring your strata expertise to a flexible, hands-on role across our portfolios. You’ll step into key buildings during leave and busy periods, ensuring seamless service for committees and owners while supporting insurance, maintenance, compliance and customer care teams.

This is a great opportunity for an experienced body corporate manager who enjoys variety and wants broad exposure across the business.

Qualifications

• At least 2 years’ experience in strata or body corporate management.
• Strong working knowledge of Queensland strata legislation.
• Proven ability to manage a portfolio independently.
• Excellent organisation and time management skills.
• Strong written and verbal communication skills.
• Ability to handle complex issues and competing priorities with confidence.
• Availability for occasional after-hours meetings and travel between properties.
• The right to work in Australia.

Responsibilities

• Stepping into portfolios with minimal disruption, ensuring continuity of service for committees and stakeholders
• Supporting Team Leaders in allocated blocks of time and aligning with their team’s priorities and workflows
• Managing a small portfolio of key buildings end to end, including correspondence, levy management, meeting coordination, contractor engagement and issue resolution
• Attending AGMs, EGMs and committee meetings, including occasional after-hours and short-notice meetings
• Investigating and resolving complex or sensitive matters, including disputes, maintenance challenges and compliance issues
• Supporting our insurance, maintenance, compliance and customer care teams, with cross-training provided
• Building strong relationships quickly with committee members, owners, contractors and internal teams
• Keeping Team Leaders and the Head of Strata Operations updated on workload, priorities and outcomes

Skills

Strata management

Organisation

Communication

Problem solving

Relationship building

Travel readiness

Job description

Bring your strata experience to a varied, flexible role. Step into portfolios across our teams, manage a small portfolio of key buildings, and gain broad exposure across insurance, maintenance and compliance.

The Strata Support Manager is a newly created role that gives our strata teams flexible, hands‑on support when they need it most. You’ll step into portfolios during leave, staffing gaps and busy periods, so committees and owners continue to receive seamless service.

You’ll work in allocated blocks of time with our Team Leaders, based on business priorities. This frees them to focus on leadership, client relationships and strategy, knowing their portfolios are in capable hands. Alongside this, you’ll manage a small portfolio of key buildings and support our insurance, maintenance, compliance and customer care teams.

This is a great opportunity for an experienced body corporate manager who enjoys variety and wants broad exposure across the business.

What you’ll be doing

• Stepping into portfolios with minimal disruption, ensuring continuity of service for committees and stakeholders
• Supporting Team Leaders in allocated blocks of time and aligning with their team’s priorities and workflows
• Managing a small portfolio of key buildings end to end, including correspondence, levy management, meeting coordination, contractor engagement and issue resolution
• Attending AGMs, EGMs and committee meetings, including occasional after-hours and short-notice meetings
• Investigating and resolving complex or sensitive matters, including disputes, maintenance challenges and compliance issues
• Supporting our insurance, maintenance, compliance and customer care teams, with cross‑training provided
• Building strong relationships quickly with committee members, owners, contractors and internal teams
• Keeping Team Leaders and the Head of Strata Operations updated on workload, priorities and outcomes

This role suits you if you thrive on variety, adapt quickly to new portfolios and teams, and enjoy being the person others rely on when things get busy. It’s probably not for you if you prefer the routine of managing the same portfolio every day.

Must have

• At least 2 years’ experience in strata or body corporate management
• Strong working knowledge of Queensland strata legislation
• Proven ability to manage a portfolio independently
• Excellent organisation and time management skills
• Strong written and verbal communication skills
• The ability to handle complex issues and competing priorities with confidence
• A resilient, proactive and solutions‑focused approach
• Availability for occasional after-hours meetings and travel between properties
• The right to work in Australia

Nice to have

• Experience in strata insurance, maintenance or compliance

What we offer

• A salary commensurate with your skills and experience
• Broad exposure across strata management, insurance, maintenance and compliance
• Fortnightly workplace massages
• Paid birthday leave each year, plus a $100 birthday gift
• Ongoing training and career development in a growing business
• A supportive, friendly team in a stable and growing Queensland company
• You must have the right to work in Australia.
• We reply to every applicant.
• Your details are deleted from this website after 90 days.