Strata Assistant

Bright & Duggan Property Group; Newcastle City Council; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid/flexible working options

Employee assistance program

Wellness leave

Lucrative referral program

Annual flu shots

Job summary

Bright & Duggan Group is seeking a Strata Assistant to support a Strata Manager in handling a portfolio of residential and commercial strata buildings. The role is training-focused, aimed at progressing toward a Strata Manager position, with client interactions by phone and occasionally in person.

Responsibilities include portfolio administration, meeting notices, minutes, contract management, stakeholder liaison, and providing client advice.

Qualifications

• Minimum of 2 years of experience in strata management or a related field.
• High school diploma or equivalent.
• Strong organisational and time management skills.
• Excellent communication skills, both written and verbal.

Responsibilities

• Assist with overall management of a portfolio, including obtaining quotes, sending correspondence, general accounting, budgeting, attending and chairing meetings, contract management and communicating with all stakeholders.
• Prepare body corporate and sub-committee meeting notices, minutes and other documentation, liaising with Strata Committee members, owners, agents, solicitors and contractors.
• Provide advice and service to clients based on analysis of concerns about property and other issues as directed by the Strata Manager.
• Attend meetings with Strata Managers to gain knowledge and experience.
• Manage phone, email and written communications to maintain high service standards.
• Build and maintain relationships with clients and suppliers to enhance the organisation's reputation.

Skills

Strata management experience

Communication skills

Organisational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Bright & Duggan Group is built on the principles of United, Trusted, Accountable, and Visionary. These values serve as the foundation for our team and guide our approach to work and interactions with clients and colleagues. We expect all employees to consistently promote and uphold these values.

As Bright & Duggan team members, our employees act as ambassadors for the whole group. Our diverse portfolio comprises of four main pillars: strata management, integrated resort management, building and facilities management and asset management. To foster growth and extend our service offerings and reach, we expect our employees to actively promote all brands and products associated with Bright & Duggan.

Job Description

Strata Assistants play a pivotal role within the business, assisting a Strata Manager manage resources across a portfolio of strata buildings, both residential and commercial, with the primary purpose of ensuring owners' corporations are complying with relevant legislation. The role is administratively intensive, and you will interact with customers on the phone and occasionally face to face. This is a training role, preferably working towards becoming a Strata Manager.

About the Role:

• Assist with overall management of a portfolio, including and not limited to including obtaining quotes, sending correspondence, general accounting, budgeting, attending and chairing meetings, contract management and communicating with all stakeholders.
• Preparation of body corporate and sub-committee meeting notices, minutes and other documentation. Liaising with various groups such as Strata Committee members, owners, real estate agents, solicitors, contractors and any other relevant body to assist with queries, requests and conflict resolution, to ensure relations are professionally maintained for every owners corporation.
• Provide advice (where appropriate or directed by the Strata Manager) and service to clients based on accurate analysis of a wide range of real and perceived concerns about property and other issues.
• Availability and eagerness to attend meetings with your allocated Strata Managers regularly.
• Deal promptly with phone, email and any other written communications to maintain a high service of professionalism.
• Build and maintain business relationships with clients and suppliers through customer focus that will enhance the reputation of the organisation.
• This is a predominantly office-based position and admin intensive role looking after everything from agendas, minutes, keys and general correspondence. For the most part you will work standard business hours Monday to Friday, however you will need to attend some night meetings with the Strata Managers you support from time to time, mainly to acquire knowledge.

About You:

• High energy with the ability to juggle competing priorities
• High school diploma or equivalent
• Minimum of 2 years of experience in strata management or a related field
• Strong organisational and time management skills
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team
• Strong attention to detail and accuracy
• Proficient in Microsoft Office and other relevant software
• Hybrid/Flexible Working options
• Excellent working environment – we are known for our flexible and inclusive working environment.
• On going education and learning both internally and externally
• Employee Assistance Programs – we look after YOU.
• Salary Sacrifice Novated lease options.
• First Aid & Mental Health First Aid Officers on site to support YOU
• Wellness Leave
• Lucrative employee referral program
• Recognition and reward events
• Annual Flu shots

Desired Skills and Experience

We believe in nurturing a diverse and inclusive workplace to build for a bigger and brighter future. As an equal opportunity employer, all candidates will receive consideration without regard to race, religion, gender identity, or age.

Applicants must be legally entitled to work in Australia.