Store Team Leader: Customer Experience & Operations

T2; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Staff discount 50%

Bonus program

Moment Maker prizes

Flexible working

EAP

Job summary

T2 is seeking a store leader in Sydney to assist the Store Manager with daily operations, lead a small team, and maintain visual merchandising and stock flow. You will help drive sales, deliver great customer experiences, and coach staff to meet service standards.

The role requires strong communication, time management and organisational skills, with previous team leadership experience considered an asset. A flexible arrangement including Sundays is available at this location.

Qualifications

• Experience leading a team or as key holder is advantageous.
• Strong communication and organisational skills.
• Passionate and motivated to deliver results.

Responsibilities

• Assist the Store Manager with day-to-day management of the retail store and lead the team.
• Coach the team to deliver exceptional customer experiences across the store.
• Support the Store Manager to achieve budgeted sales and manage controllable costs.
• Lead the store and team in the absence of a Store Manager on duty.
• Support training of the team in customer service, product knowledge and operations.
• Provide timely feedback to encourage development within the team.
• Regular Sunday work is required for this role.

Skills

Leadership

Communication

Time management

Organisational skills

Customer service

Coaching

Feedback

Job description

T2 is seeking a store leader in Sydney to assist the Store Manager with daily operations, lead a small team, and maintain visual merchandising and stock flow. You will help drive sales, deliver great customer experiences, and coach staff to meet service standards.

The role requires strong communication, time management and organisational skills, with previous team leadership experience considered an asset. A flexible arrangement including Sundays is available at this location.