Store Team Leader – Customer Experience & Operations

Norco; Coffs Harbour; Vor Ort; AUD 60.000 - 85.000; Vollzeit

Benefits dieser Stelle

Staff discounts

Fitness Passport

EAP support

Paid parental leave

Leadership development

Employee recognition

Novated leasing

Purchased leave

Zusammenfassung

Norco is seeking an Assistant Store Manager for its Coffs Harbour store. You will lead by example, drive store performance, coach the team and ensure exceptional customer experiences in a fast-paced retail environment.

The role focuses on leadership, inventory control, merchandising and delivering strong customer outcomes while fostering a safe, collaborative culture within the local community.

Qualifikationen

• Leadership experience in a retail, agricultural or customer-facing environment.
• Ability to motivate, coach and develop team members.
• Strong operational and organisational skills, with the ability to manage competing priorities.
• Strong communication and relationship-building skills.
• A customer-focused approach and sound commercial awareness.
• Experience with inventory management, stock control and cash handling processes.
• Strong commitment to workplace safety.
• Good computer skills, including Microsoft Office and POS systems.
• Current and valid driver's licence (essential).
• Forklift licence (or willingness to obtain).
• Relevant qualification in business, retail, agriculture or a related field (desirable).
• Interest in agriculture, rural products or regional communities would be highly regarded.
• Positive attitude, strong work ethic and hands-on approach.

Aufgaben

• Lead by example to deliver exceptional customer service and support customers with practical solutions.
• Support the Store Manager in driving store performance and achieving operational objectives.
• Provide day-to-day leadership, coaching and support to team members.
• Foster a positive, safe and collaborative team culture.
• Support inventory management activities including stock receipting, replenishment and stocktakes.
• Maintain high standards of merchandising, store presentation and customer experience.
• Support the effective day-to-day operation of the store, ensuring stock availability, operational efficiency and strong customer outcomes.
• Build strong relationships with customers and support Norco's connection to the local community.
• Champion safe work practices and ensure compliance with company policies and procedures.

Kenntnisse

Leadership experience

Customer service

Operational skills

Communication

Inventory management

Stock control

Cash handling

Safety compliance

Microsoft Office

POS systems

Driver's licence

Ausbildung

Business/retail/agriculture qualification

Tools

POS systems

Microsoft Office

Jobbeschreibung

Norco is seeking an Assistant Store Manager for its Coffs Harbour store. You will lead by example, drive store performance, coach the team and ensure exceptional customer experiences in a fast-paced retail environment.

The role focuses on leadership, inventory control, merchandising and delivering strong customer outcomes while fostering a safe, collaborative culture within the local community.