Assistant Store Manager — Lead Retail & Customer Experience

Norco Co-operative Limited; Ellenborough; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Staff discounts

Fitness Passport

EAP support

Paid parental leave

Leadership development opportunities

Novated leasing

Purchased leave

Job summary

Norco Co‑operative Limited is seeking a hands‑on Assistant Store Manager for our Wauchope team. You will lead by example, drive store performance and deliver an exceptional customer experience in a fast‑paced retail setting.

You will coach team members, manage daily operations, stock, merchandising and safety, while building strong community ties and supporting Norco’s customer‑led approach. A driver’s licence (and forklift licence if possible) is preferred.

Qualifications

• Leadership experience in a retail, agricultural or customer‑facing environment.
• Ability to motivate, coach and develop team members.
• Strong operational and organisational skills, with the ability to manage competing priorities.
• Strong communication and relationship‑building skills.
• A customer‑focused approach and sound commercial awareness.
• Experience with inventory management, stock control and cash handling processes.
• Current and valid driver's licence (essential).
• Forklift licence (or willingness to obtain).
• Relevant qualification in business, retail, agriculture or a related field (desirable but not essential).
• Interest in agriculture, rural products or regional communities would be highly regarded.

Responsibilities

• Lead by example to deliver exceptional customer service and support customers with practical solutions.
• Support the Store Manager in driving store performance and achieving operational objectives.
• Provide day‑to‑day leadership, coaching and support to team members.
• Foster a positive, safe and collaborative team culture.
• Support inventory management activities including stock receipting, replenishment and stocktakes.
• Maintain high standards of merchandising, store presentation and customer experience.
• Support the effective day‑to‑day operation of the store, ensuring stock availability, operational efficiency and strong customer outcomes.
• Build strong relationships with customers and support Norco's connection to the local community.
• Champion safe work practices and ensure compliance with company policies and procedures.

Skills

Leadership

Customer service

Team coaching

Operational skills

Communication

Driver's licence

Education

Business/retail/agriculture qualification

Job description

Norco Co‑operative Limited is seeking a hands‑on Assistant Store Manager for our Wauchope team. You will lead by example, drive store performance and deliver an exceptional customer experience in a fast‑paced retail setting.

You will coach team members, manage daily operations, stock, merchandising and safety, while building strong community ties and supporting Norco’s customer‑led approach. A driver’s licence (and forklift licence if possible) is preferred.