Store Team Lead: Customer Experience & Training

Reddy Express; Caloundra; On-site; AUD 48,000 - 60,000; Full time

Job summary

Reddy Express Caloundra is seeking an Assistant Manager to support day-to-day store operations, drive customer service, and lead a small team.

You will handle rostering, stock management, reporting, and ensure adherence to health and safety policies while training staff to deliver exceptional service. Availability includes Tue-Fri and weekend shifts; you will confirm Australian working rights and provide a police clearance if required.

Qualifications

• Leadership experience in a retail/hospitality setting.
• Strong customer service orientation with a track record of training staff.

Responsibilities

• Assist with day-to-day store operations and service delivery.
• Lead and train team members to meet service standards.
• Create staff rosters and monitor attendance.
• Manage stock, merchandising, and stock reporting.
• Uphold health and safety policies and procedures.

Skills

Leadership experience

Customer service

Team training

Communication skills

Attention to detail

Adaptability

Roster management

Job description

Reddy Express Caloundra is seeking an Assistant Manager to support day-to-day store operations, drive customer service, and lead a small team.

You will handle rostering, stock management, reporting, and ensure adherence to health and safety policies while training staff to deliver exceptional service. Availability includes Tue-Fri and weekend shifts; you will confirm Australian working rights and provide a police clearance if required.