Store Operations Leader (Lead 100+ Team)

Coles Group; Broadway; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Team discount (5%)

Double discount periods

Novated car leases

Share plan

Paid parental leave

Job summary

Coles Group Broadway is seeking a Store Support Manager to lead a large team and support the Store Manager in delivering outstanding store performance. You will drive merchandising standards, safety compliance and customer experience across a busy retail environment.

The role focuses on coaching, development, and creating a one-team culture that prioritizes team wellbeing while achieving commercial targets and a welcoming store atmosphere for customers and the community.

Qualifications

• Ability to coach, lead and develop a large team (100+)
• Proven experience in a fast paced, complex environment
• Assist the Store Manager to ensure key commercial targets are met or exceeded
• Keep things simple and inspire customers by ensuring Coles visual merchandising, safety, compliance and auditing standards are met
• Be customer obsessed and continually seek to better understand diverse customers
• Drive a one team culture which puts team health, safety and wellbeing first

Responsibilities

• Work closely with and report to the Store Manager to support all operational and people aspects of the store
• Contribute to a store that is exceptionally presented, welcoming and engaging for customers, team members, and the community
• Lead and develop a large team to deliver store performance and customer service excellence
• Ensure compliance with Coles standards and maintain a safe, compliant working environment

Skills

Leadership

Team development

Performance targets

Merchandising standards

Customer focus

Team culture

Job description

Coles Group Broadway is seeking a Store Support Manager to lead a large team and support the Store Manager in delivering outstanding store performance. You will drive merchandising standards, safety compliance and customer experience across a busy retail environment.

The role focuses on coaching, development, and creating a one-team culture that prioritizes team wellbeing while achieving commercial targets and a welcoming store atmosphere for customers and the community.