Store Operations Leader – Customer Service & Team Growth

OTR; Sydney; On-site; AUD 80,000 - 120,000; Full time

Job summary

Reddy Express – Site Manager at OTR Group is responsible for the day-to-day operations of the store, including customer service, rostering, stock management, and reporting. The role also involves implementing health and safety policies and procedures to maintain high standards.

The successful candidate will bring leadership experience in a retail/hospitality setting, with strong communication, a passion for customer service, and the ability to train and develop others.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Strong communication skills and customer service focus.
• Experience in training and developing team members.

Responsibilities

• Oversee day-to-day store operations and customer service.
• Lead team training and development.
• Manage rostering, stock control, and reporting.
• Ensure health and safety policies are followed and implemented.

Skills

Leadership

Communication

Customer service

Training

Adaptability

Attention to detail

Teamwork

Job description

Reddy Express – Site Manager at OTR Group is responsible for the day-to-day operations of the store, including customer service, rostering, stock management, and reporting. The role also involves implementing health and safety policies and procedures to maintain high standards.

The successful candidate will bring leadership experience in a retail/hospitality setting, with strong communication, a passion for customer service, and the ability to train and develop others.