Store Managers - Eagle Farm & Paddington

Merlo Coffee; Brisbane; Presencial; AUD 85.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Amazing staff discounts

Coffee perks

Descripción de la vacante

Merlo Coffee Pty Ltd is seeking two experienced Store Managers to lead our Eagle Farm Torrefazione and Paddington Torrefazione. You’ll own day-to-day store performance, coach your team and ensure every customer interaction reflects the Merlo standard of premium service.

You’ll balance people, product and performance, drive local initiatives and community engagement, manage wages and costs, and stay calm and solutions-focused in busy hours.

Formación

• Proven experience managing a café, restaurant or hospitality business including scheduling staff, managing inventory, and health and safety compliance
• Strong leadership, communication, and organizational skills
• Strong commercial acumen and confidence with KPIs and budgets
• A passion for customer experience and quality
• Hands-on leadership style, you lead from the floor
• Love of coffee and willingness to learn

Responsabilidades

• Leading, coaching and developing a high-performing team
• Creating exceptional customer experiences that drive loyalty
• Managing store financials including wages, sales and cost control
• Upholding Merlo’s quality standards across coffee, food and service
• Driving local store initiatives and community engagement
• Building a strong team culture
• Maintaining a safe, organised and well-presented environment

Conocimientos

Store leadership

Customer experience

Team development

Retail operations

Health & safety

Descripción del empleo

At Merlo Coffee, we believe great coffee is only part of the story, exceptional experiences are what bring people back.

We’re looking for 2 x experienced Store Managers to lead our Eagle Farm Torrefazione and our Paddington Torrefazione. Someone who thinks like a business owner, leads with purpose and is passionate about delivering premium customer experiences every single day.

If you thrive on building strong teams, driving performance and creating environments where customers feel genuinely welcomed, this could be your next move.

About the role

As a Store Manager, you’ll lead the day-to-day operations of one of our cafés, owning results, developing your team and ensuring every customer interaction reflects that special Merlo feeling.

You’ll balance people, product and performance, creating a store that runs smoothly, feels great to work in and consistently delivers the quality you’d expect from our renowned brand.

What you’ll be responsible for

Leading, coaching and developing a high-performing team

Creating exceptional customer experiences that drive loyalty

Managing store financials including wages, sales and cost control

Upholding Merlo’s quality standards across coffee, food and service

Driving local store initiatives and community engagement

Building a strong team culture

Maintaining a safe, organised and well-presented environment

Who we’re looking for

We want leaders who see retail as a business and who are passionate about creating exceptional customer experiences.

You’ll bring:

Proven experience managing a café, restaurant or hospitality business including scheduling staff, managing inventory, and ensuring compliance with health and safety regulations.

Strong leadership, communication, and organizational skills are essential, as well as a passion for food and hospitality.

Strong commercial acumen and confidence with KPIs and budgets

A genuine passion for customer experience and quality

Exceptional leadership and people development skills

Strong attention to detail and quality

The ability to stay calm, organised and solutions-focused in busy environments

A hands-on leadership style, you lead from the floor

A love of coffee and an enthusiasm to learn

Work for a respected Australian specialty coffee brand rich in history

Real autonomy to run your store like a business

Strong support from retail leadership and head office

Career growth opportunities across retail, operations and leadership

Amazing staff discounts and coffee perks (of course)

A culture built on quality, community and genuine connection

A feel-good brand that genuinely cares for our people, community, and environment.

At Merlo we care about our people, our customers and of course our coffee. To ensure we successfully continue to maintain the Merlo magic, we follow the ‘Merlo RECIPE in everything we do.

Respect – Excellence – Customer Service – Integrity – Passion – Education.

If you think you would be a welcome addition to the Merlo Coffee family, join us in our passion for providing quality coffee and customer service.

For more information on employment requirements and store locations visit: www.merlo.com.au.