Store Manager — Lead a Premier Café, Build a Winning Team

Merlo Coffee Pty Ltd.; Brisbane; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Amazing staff discounts

Coffee perks

Job summary

Merlo Coffee Pty Ltd is seeking two experienced Store Managers to lead our Eagle Farm Torrefazione and Paddington Torrefazione. You’ll own day-to-day store performance, coach your team and ensure every customer interaction reflects the Merlo standard of premium service.

You’ll balance people, product and performance, drive local initiatives and community engagement, manage wages and costs, and stay calm and solutions-focused in busy hours.

Qualifications

• Proven experience managing a café, restaurant or hospitality business including scheduling staff, managing inventory, and health and safety compliance
• Strong leadership, communication, and organizational skills
• Strong commercial acumen and confidence with KPIs and budgets
• A passion for customer experience and quality
• Hands-on leadership style, you lead from the floor
• Love of coffee and willingness to learn

Responsibilities

• Leading, coaching and developing a high-performing team
• Creating exceptional customer experiences that drive loyalty
• Managing store financials including wages, sales and cost control
• Upholding Merlo’s quality standards across coffee, food and service
• Driving local store initiatives and community engagement
• Building a strong team culture
• Maintaining a safe, organised and well-presented environment

Skills

Store leadership

Customer experience

Team development

Retail operations

Health & safety

Job description

Merlo Coffee Pty Ltd is seeking two experienced Store Managers to lead our Eagle Farm Torrefazione and Paddington Torrefazione. You’ll own day-to-day store performance, coach your team and ensure every customer interaction reflects the Merlo standard of premium service.

You’ll balance people, product and performance, drive local initiatives and community engagement, manage wages and costs, and stay calm and solutions-focused in busy hours.