Store Manager - WORLD SQUARE

Pop Mart; Sydney; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Monthly performance bonus

Product incentives

Career progression opportunities

Job summary

POP MART is seeking an experienced Store Manager for a high-volume retail location in Sydney. You will lead a dynamic team, drive sales, manage stock, and ensure outstanding customer experiences in a fast-paced environment.

Circa AUD 75k–80k plus super and a bonus, with weekly product incentives and clear career progression as the brand expands across Australia and New Zealand.

Qualifications

• Experience in a high‑volume retail environment is required.
• Demonstrated ability to deliver results and meet KPIs.
• Flexible availability across all seven days is required.
• Full, permanent Australian working rights are required.

Responsibilities

• Lead and develop a high-performing store team to deliver exceptional customer experiences.
• Drive sales, wage control and KPI attainment with actionable plans.
• Oversee store operations, inventory, visual merchandising and campaigns.
• Champion a customer-first culture and everyday service excellence.

Skills

Store management

People leadership

Commercial acumen

Team coaching

Organization

Adaptability

Customer experience

Operational excellence

Job description

Lead a POP MART store | Global Pop-Culture Retail

Join the POP MART Phenomenon

POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.

As we continue to expand across Australia and New Zealand, we're seeking an experienced, commercially minded and people-focused Store Manager to lead one of our growing retail locations.

This role is responsible for driving team performance, customer experience, operational excellence and commercial outcomes in a fast-paced retail environment.

Store Manager — POP MART

Circa $75k -$80k (negotiable on experience) + Super + Bonus

Why You'll Love Working at POP MART

• Work with products customers genuinely love — collectors, fans and families
• Weekly new releases keep every day exciting and fast-moving
• Clear career progression opportunities within a growing business
• Job security with a rapidly expanding global brand
• Monthly product incentives (post-probation)
• Monthly performance bonus
• Supportive, energetic and inclusive team culture
• Annual POP LAND (Beijing) pass
• A colourful, creative retail environment

What You’ll Do

Lead & Develop the Team

• Recruit, coach and develop high-performing teams
• Create a positive, accountable and customer-focused culture
• Conduct regular performance and development conversations
• Support succession planning and talent development

Drive Commercial Results

• Deliver sales, wage and KPI targets
• Analyse store performance metrics and implement action plans
• Drive productivity, profitability and operational excellence

Lead Store Operations

• Manage inventory accuracy, deliveries and stock control
• Ensure compliance with company policies and procedures
• Maintain exceptional visual merchandising and presentation standards
• Lead successful execution of product launches and promotional campaigns

Champion Customer Experience

• Lead from the front during daily trade
• Deliver exceptional service standards
• Create memorable experiences for collectors, fans and customers
• Foster a customer-first culture throughout the store

Who You Are

• An experienced Store Manager from a high-volume retail environment
• A confident and engaging people leaderCommercially focused with a proven track record of delivering resultsSkilled at coaching and developing teamsOrganised, resilient and adaptablePassionate about customer experience and operational excellence

  Availability Requirements

  • Flexible availability across all 7 days is required.
  • Typical rosters include weekends, late-night trading and public holidays.
  • We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.
  • While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected.
  • Availability throughout peak trading periods, including November to January, is essential.

  Eligibility

  • Full, permanent Australian working rights required