Store Manager (Parramatta)

POP MART OCEANIA PTY LTD; Sydney; On-site; AUD 63,000 - 85,000; Full time

Benefits offered by this job

Monthly product incentives

Monthly performance bonus

Annual POP LAND (Beijing) pass

Job summary

POP MART is seeking a Store Manager to lead a POP MART store in a fast-paced, high-volume environment. You will recruit, coach and develop a high-performing team, drive sales, manage inventory and ensure top-tier customer experiences across daily operations.

The role offers a dynamic, creative retail setting with opportunities for career progression. As a confident people leader, you will maintain visual standards, execute promotions, and deliver exceptional service while fostering a

Qualifications

• Experienced Store Manager from a high-volume retail environment.
• Proven track record of coaching and developing teams.
• Strong focus on customer experience and operational excellence.

Responsibilities

• Lead & develop the team and recruit/coach high-performing staff.
• Drive sales, wage and KPI targets with a commercial mindset.
• Oversee store operations, inventory, deliveries and stock control.
• Champion customer experience and ensure exceptional service standards.

Skills

People leadership

Retail management

Customer focus

Coaching

Job description

STORE MANAGER - POP MART

Lead a POP MART store | Global Pop-Culture Retail

Base salary circa $74,000+, with flexibility for the right candidate based on experience.

Join the POP MART Phenomenon POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.

Why You'll Love Working at POP MART

Work with products customers genuinely love - collectors, fans and families. Weekly new releases keep every day exciting and fast-moving. Clear career progression opportunities within a growing business.

• Job security with a rapidly expanding global brand
• Monthly product incentives (post-probation)
• Monthly performance bonus
• Supportive, energetic and inclusive team culture
• Annual POP LAND (Beijing) pass
• A colourful, creative retail environment

What You'll Do

• Lead & Develop the Team
• Recruit, coach and develop high-performing teams
• Create a positive, accountable and customer-focused culture
• Conduct regular performance and development conversations
• Support succession planning and talent development
• Drive Commercial Results
• Deliver sales, wage and KPI targets
• Analyse store performance metrics and implement action plans
• Drive productivity, profitability and operational excellence
• Lead Store Operations
• Manage inventory accuracy, deliveries and stock control
• Ensure compliance with company policies and procedures
• Maintain exceptional visual merchandising and presentation standards
• Lead successful execution of product launches and promotional campaigns
• Champion Customer Experience
• Lead from the front during daily trade
• Deliver exceptional service standards
• Create memorable experiences for collectors, fans and customers
• Foster a customer-first culture throughout the store

Who You Are

• An experienced Store Manager from a high-volume retail environment
• A confident and engaging people leader
• Commercially focused with a proven track record of delivering results
• Skilled at coaching and developing teams
• Organised, resilient and adaptable
• Passionate about customer experience and operational excellence

Availability Requirements

Flexible availability across all 7 days is required. Typical rosters include weekends, late-night trading and public holidays. We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency. While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected. Availability throughout peak trading periods, including November to January, is essential.

Full, permanent Australian working rights required #LI-DANIELW

POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment.

As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.

We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world.

POP MART is not just a brand, it's a galaxy of creative possibilities.