Store Manager

POP MART; City of Melbourne; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary + super + incentive

Monthly product incentives

Performance bonuses linked to KPIs

Annual POP LAND (Beijing) pass

Career progression in a global brand

Energetic, creative retail environment

Job summary

POP MART is seeking a Store Manager for Melbourne Metro Region to lead a top‑performing, high‑volume store. You will coach a large team, drive customer experience, and ensure operational excellence across all store functions.

You will manage staffing, training, and KPI delivery while maintaining strong VM standards and stock control in a fast-paced retail environment. This role requires a 7-day roster and Australian working rights.

Qualifications

• 4+ years’ experience in high-volume retail leadership.
• Proven ability to lead large teams (20+ staff) and drive KPIs.
• Strong training, coaching and development skills.
• Commercial mindset with operational discipline.
• Flexible to work a 7-day roster.

Responsibilities

• Lead, coach and develop a large retail team across multiple levels.
• Build a positive, accountable and customer-focused store culture.
• Drive training, performance feedback and capability uplift.
• Support recruitment, onboarding and succession planning.
• Deliver strong sales results and exceed KPIs in a high-volume environment.
• Plan labour, rosters and manage wages.
• Analyse performance data and implement improvements.
• Oversee inventory accuracy and loss-prevention routines.

Skills

Store leadership

People management

Customer experience

KPI achievement

High-volume retail

Team coaching

Job description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well‑established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.

As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross‑border e‑commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

STORE MANAGER — POP MART

Melbourne Region | High‑Volume Retail Leadership

As we continue to strengthen our retail network in Australia, we are seeking an experienced Store Manager to lead our top‑grade and high‑performing store in Melbourne Metro Region.

This role suited to proven retail leaders who thrive in fast‑paced, high‑volume environments, are passionate about training and developing teams, and can balance pace with a strong focus on customer experience and operational excellence.

With established stores, strong foot traffic, and well‑resourced teams, this is an opportunity to step into a leadership role where you can focus on performance, culture, and capability building.

WHY JOIN POP MART

• Lead top‑performing, high‑volume stores in major Melbourne shopping centres
• Manage large teams (20+) with strong leadership support structures
• Focus on people leadership and performance, not constant resourcing gaps
• Work closely with Retail Operations and Head Office partners
• Clear career pathways as POP MART continues to expand across ANZ
• Structured rosters with two consecutive days off on a standard week
• Join a globally recognised brand with a passionate customer base

What You’ll Do

People Leadership & Development

• Lead, coach and develop a large retail team across multiple levels
• Build a positive, accountable and customer‑focused store culture
• Drive training, performance feedback and capability uplift
• Support recruitment, onboarding and succession planning

Commercial & Operational Performance

• Deliver strong sales results and exceed KPIs in a high‑volume environment
• Plan labour effectively and manage rosters, wages and timesheets
• Analyse performance data and implement improvement actions
• Maintain high standards across VM, stock flow and store presentation
• Oversee inventory accuracy, loss‑prevention routines and compliance
• Manage high‑volume deliveries and fast stock movement

Customer & Brand Experience

• Ensure consistently strong customer experiences, even during peak trade
• Lead new product releases, promotions and in‑store activations
• Build strong engagement with POP MART’s highly loyal fan community

About You

You are:

• A Store Manager with 4+ years’ experience in high‑volume retail
• Proven in leading large teams (20+ staff) in fast‑paced environments
• A confident people leader who enjoys training, coaching and developing teams
• Commercially driven with a strong track record of KPI delivery
• Highly organised, resilient and calm under pressure
• Customer‑focused without losing sight of operational discipline
• Passionate about pop culture, lifestyle, design or youth‑focused retail
• Flexible to work a 7‑day shopping‑centre roster

This role is ideal for Store Managers who want to lead at pace, develop strong teams, and grow their career with a global brand.

POP MART PERKS

• Competitive salary + super + performance incentives
• Monthly product incentives (post‑probation)
• Performance bonuses linked to KPIs
• Annual POP LAND (Beijing) pass
• Strong job security within a rapidly expanding global brand
• Genuine career progression as new stores open across ANZ
• A vibrant, creative retail environment where energy and innovation are valued

LOCATION

Melbourne Metro Region

How To Apply

Please apply via directly this job post and include:

• Your resume (with month/year dates)
• A short cover letter outlining:
  • Why POP MART
  • Your leadership approach
  • Your proudest retail leadership achievement

Full, Permanent Australian Working Rights Are Required.

Equal Employment Opportunity

POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.